Summary
Overview
Work History
Education
Certification
Certifications
Languages
Timeline
Generic

Betty Lou Talcott

Moosomin

Summary

Talented professional with expert sales. Composed persona known for having excellent drive. Insightful retail manager with 30 years of customer service experience.

Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative II

Gate City Bank
Carrington
06.2021 - 07.2025
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Handled customer complaints, providing solutions and maintaining professionalism.
  • Collaborated with team members to resolve issues and improve service quality.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Store Manager

Dollar General
New Rockford
09.2019 - 02.2021
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Bolstered sales volume by implementing great customer service and initiating employee training.
  • Maintained proper product levels and inventory controls for store merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw and improved vendor deliveries through efficient coordination of daily operations.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Managed 3 supervisor positions successfully in fast-paced environment through proactive communication and positive feedback.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Approved regular payroll submissions for 8+ employees.
  • Increased profits through effective CBL training and troubleshooting profit loss areas.
  • Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw, trained and encouraged 4 assistant store managers, 9 kerholders, promoting culture of efficiency and performance.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of assistant store managers.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Coached sales associates on product knowledge by using CBL's training tools.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.

Customer Service Office Staff Member

Publix
McDonough
08.2017 - 10.2018
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Performed wide-ranging administrative, financial and service-related functions including customer service at the front desk.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.

Lead Key Holder

Red Apple Store Canada
Moosomin
10.2014 - 02.2016
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Counted out cash drawers and balanced totals.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained and mentored new employees.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Opened inventory boxes and restocked shelves.
  • Monitored security areas during busy periods.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Designed and built over 10 displays per week to generate customer interest in store merchandise.
  • Accepted and processed customer returns.
  • Broke down boxes and disposed of trash.
  • Provided sales feedback to management to address concerns in sales reports.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Processed cash, credit, debit and check payments.
  • Rotated stock according to dates and protocols.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Directed customers to correct store locations.
  • Received and counted money.
  • Oversaw team of 7 employees.
  • Tracked and prioritized work orders to meet daily production requirements

Education

Grade 12 - General Studies

Birtle Collegiate
Birtle , Manitoba, Canada

Certification

Key holder certificate

Certifications

12-2014

Languages

Excellent,5,

French

Timeline

Customer Service Representative II

Gate City Bank
06.2021 - 07.2025

Store Manager

Dollar General
09.2019 - 02.2021

Customer Service Office Staff Member

Publix
08.2017 - 10.2018

Lead Key Holder

Red Apple Store Canada
10.2014 - 02.2016

Grade 12 - General Studies

Birtle Collegiate

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Betty Lou Talcott