BETTY SUE RIVERA
BLAINE,WA
Summary
Hardworking Customer Service Representative with over 20 years of experience working with high volume of cash. Motivated to maintain customer satisfaction and contribute to company success. Always applies good judgment when performing duties. Personable and professional under pressure. Great team player comfortable thriving in competitive, fast-paced environments.
Overview
2021
2021
years of professional experience
Work History
Vault Teller/Customer Service Representative
Money Tree
10.2016 - 05.2020
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained, organized and stocked teller window areas.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Maintained balancing record with [98]% rate of accuracy.
Vice President/Corporate Manager
Cash Mart
02.2004 - 02.2016
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Developed and maintained relationships with customers and suppliers through continual communication.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Approved regular payroll submissions for 12 employees within ADP.
- Compiled data for annual reports to Department of Business Oversight and produced Quarterly Balance sheets for the production of the business.
Cashier/Customer Service Representative
House 2 Home
12.2001 - 05.2002
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
Production/Baker
Chuckanut Bay Foods
Education
High School Diploma -
Hollywood High School
Hollywood, CAAssociate of Science - Veterinary Medicine (Pre-Veterinarian)
California State University
San Luis Obispo, CASkills
- Credit card processing
- Professional telephone demeanor
- Good listening skills
- Complaint resolution
- Cash order fulfillment for store operations
- Money handling abilities
- Service standard compliance
- Self-motivated
Timeline
Vault Teller/Customer Service Representative
Money Tree
10.2016 - 05.2020
Vice President/Corporate Manager
Cash Mart
02.2004 - 02.2016
Cashier/Customer Service Representative
House 2 Home
12.2001 - 05.2002
Production/Baker
Chuckanut Bay Foods
High School Diploma -
Hollywood High School
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
California State University
Similar Profiles
Karla Uribe BanuelosKarla Uribe Banuelos
Vault Manager at Money TreeVault Manager at Money Tree
Lateya LloydLateya Lloyd
Professional Tax Preparer at Money Tree Income Tax ServiceProfessional Tax Preparer at Money Tree Income Tax Service
Yolanda HuertaYolanda Huerta
Bank Teller at Money Tree IncBank Teller at Money Tree Inc
CYRENA WALKERCYRENA WALKER
Licensed Master Esthetician at Kucumber Skin LoungeLicensed Master Esthetician at Kucumber Skin Lounge
KRISTEN AGUILARKRISTEN AGUILAR
Customer Service Senior Supervisor at Cigna Global Health BenefitsCustomer Service Senior Supervisor at Cigna Global Health Benefits