Betzabeth Peraza-Vargas
Randolph Township,NJ
Summary
Experienced Customer Service Representative comfortable working in fast-paced environment. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bilingual CSR
Maximus
03.2023 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Translated documents, forms and other materials from English to Spanish.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Managed over 50 consumer calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
Guest Services Receptionist
MORRIS ANIMAL INN INC
11.2022 - 03.2023
- Maintaining highly level of customer satisfaction
- Fill out client update request forms & assist with client communication
- Assist clients primarily through text and email
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency
- Implemented marketing and promotional initiatives to increase occupancy
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Personal Goal Pursuit
Ceiba Coffee Roasters LLC
11.2020 - 03.2023
- Maintained coffee quality by adhering to guidelines, product specifications and quality procedures
- Moved raw materials and finished products by hand or with help of forklifts and other equipment
- Inspected equipment before starting each production run and calibrated settings to meet order specifications
- Supervised machine functionality and evaluated product samples to validate machine settings for temperature, flow and humidity
- Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products
Administrative Assistant
State Farm
09.2020 - 08.2021
- Assist customers primarily through email and phone calls
- Handle customer inquiries and processed payments
- Displayed strong communication and organization skills with home office and clients
- Increased client based, while providing superior customer service experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Medical Secretary & Customer Service Representative
Bart De Gregorio MD
11.2017 - 03.2020
- Welcomed and check in Patients, while verifying demographic and Insurance Information
- Assisted Doctors in returning client calls and emails
- Acquired Patient medical records
- Entered ECG medical coding into billing system
- Assisted customers with warm and professional attitude
- Answered general questions
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Answered phone calls and messages for six-physician Cardiology medical facility, scheduling appointments, and handling patient inquiries
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Located, checked in, and pulled medical records for patient appointments and incomplete chart
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel
Medical Secretary
Central Valley Orthopedic & Rehabilitation
08.2017 - 11.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered phone calls and messages for two-physician Orthopedic medical facility, scheduling appointments, and handling patient inquiries
Administrative Assistant
Lace, Buttons And Trims
08.2016 - 07.2017
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Associate
H&M Hennes & Mauritz
03.2016 - 08.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
Education
Introductory Level in Introduction to Business Planning -
Rutgers University
Newark, NJ2020
Certificate in Business Administration -
Eastwick College
Nutley, NJ2020
High school diploma -
Colegio Jose Daniel Flores Zabaleta
Costa Rica2007
Skills
- Data entry
- Medical records
- Communication skills
- Epic Systems (3 years)
- Medical terminology (Less than 1 year)
- Writing skills
- Remote Work
- Performance Goals
- Billing Adjustments and Refunds
- Administrative and Office Support
- Privacy and Confidentiality
- Multitasking Abilities
- Telephone Etiquette
- Performance Metrics
- Decision Making
- Active Listening
- Adaptability and Flexibility
- Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual CSR
Maximus
03.2023 - Current
Guest Services Receptionist
MORRIS ANIMAL INN INC
11.2022 - 03.2023
Personal Goal Pursuit
Ceiba Coffee Roasters LLC
11.2020 - 03.2023
Administrative Assistant
State Farm
09.2020 - 08.2021
Medical Secretary & Customer Service Representative
Bart De Gregorio MD
11.2017 - 03.2020
Medical Secretary
Central Valley Orthopedic & Rehabilitation
08.2017 - 11.2017
Administrative Assistant
Lace, Buttons And Trims
08.2016 - 07.2017
Sales Associate
H&M Hennes & Mauritz
03.2016 - 08.2016
Introductory Level in Introduction to Business Planning -
Rutgers University
Certificate in Business Administration -
Eastwick College
High school diploma -
Colegio Jose Daniel Flores Zabaleta
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