Betsaida Gonzalez
Reading,PA
Summary
Personable professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Proven track record of contributing positively to team dynamics and company culture by streamlining operations
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Regional Spine & Pain Care
Lancaster, PA
01.2022 - 09.2022
- Learned and created a new system for transitioning paper files to electronic files.
- Scheduled and coordinated patient appointments.
- Maintained confidentiality at all times.
- Ensured any release of information was HIPAA compliant.
- Opened, sorted, and distributed incoming messages and correspondence.
- Assisted with payroll.
- Coordinated compliance with subpoena requests with the office's legal counsel.
Phlebotomist
Miller Keystone Blood Center- HCSC
Reading, PA
03.2021 - 01.2022
- Maintained a safe, secure, and healthy work environment by following standards and procedures, and complying with legal regulations.
- Served patients by identifying the best method for retrieving blood specimens, preparing specimens for laboratory testing, and performing screening procedures.
- Tracked collected specimens by initialing, dating, and noting times of collections, and maintaining daily tallies of collections performed.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Prepared and packaged specimens for courier transport.
Administrative Assistant
Delaware Valley Chiropractic and Rehabilitation
Lancaster, PA
11.2018 - 08.2020
- Scheduled and coordinated depositions, meetings, and patient appointments.
- Maintained office supply inventory.
- Medical billing and coding.
- Assisted a chiropractor and a medical doctor with translations for patients who were bilingual.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Phlebotomy
Reading Area Community College
Reading, PA06-2021
Licence - Beauty
Boca Beauty Academy
Parkland, FL04-2017
High School Diploma -
Reading High School
Reading, PA06-2006
Skills
- 75 WPM
- Bilingual (10 plus years)
- Excellent communication skills
- Fast learner
- Billing
- Medical records
- Insurance verification
- Upselling
- Customer service
- Data entry
- Computer literacy
- Phone etiquette
- Medical scheduling
- Record preparation
- Administrative operations
- Team bonding
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Regional Spine & Pain Care
01.2022 - 09.2022
Phlebotomist
Miller Keystone Blood Center- HCSC
03.2021 - 01.2022
Administrative Assistant
Delaware Valley Chiropractic and Rehabilitation
11.2018 - 08.2020
Phlebotomy
Reading Area Community College
Licence - Beauty
Boca Beauty Academy
High School Diploma -
Reading High School
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