Betzaida Hines
Milwaukee,WI
Summary
A motivated, personal, and business professional with a successful record of progressive customer service, early childhood education and sales experience. Demonstrated ability to improve performance and build great teams. Knowledgeable in reporting, workload management, and process improvement. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent effective team-building skills.
Overview
13
13
years of professional experience
Work History
Teacher Assistant/ Playgroup Teacher
Milwaukee Montessori School
08.2021 - Current
- Assisting teachers with lesson plans and materials, such as collecting materials and setting up equipment.
- Tracking attendance, tardiness, and documenting student progress.
- Provide tools and resources for students to use and explore during learning and play activities.
- Lead and taught summer specialty classes such as safe sitter, cooking, baking, art and ceramics.
- Manage classroom activities including lessons, play, breaks and meals.
- Monitoring student behavior, enforcing rules, and always supervising students.
- Encourage children to interact with each other to develop social skills.
- Facilitate various activities for students including songs, games, reading and storytelling.
- Supervise and guide students on the playground, and during gym time.
- Communicating with parents to keep them informed on the student’s progress.
- Maintain inventory system for classroom materials and supplies.
- Provide a safe environment by maintaining orderly, clean, and appealing facilities.
- Prepare and execute nap time routine to create a relaxing environment for the student.
- Oversee dismissal and pick up line at end of the day.
Board Member
Survivors Journey To Peace
Milwaukee , WI
03.2022 - Current
- Provided strategic direction to the organization by setting goals and objectives.
- Identified areas of improvement in business operations and provided solutions to maximize efficiency.
- Conducted regular board meetings and prepared meeting agendas.
- Collaborated with executive team members on fundraising initiatives to secure additional funding sources for the organization.
- Facilitated communication between board members during decision-making processes.
- Monitored and evaluated the performance of the CEO and other senior management, providing feedback and direction.
- Engaged in community outreach and advocacy to elevate the organization's presence and impact on public policy.
- Provided support for victims of domestic violence or other traumatic events.
- Counseled perpetrators of domestic violence on healthy relationship dynamics, non-violent communication strategies and coping mechanisms.
- Educated community members on the dynamics of domestic violence, available resources, and legal rights of victims.
- Facilitated workshops focusing on trauma-informed care for survivors of domestic violence.
- Participated in outreach activities within the community aimed at raising awareness about domestic violence issues.
- Coordinated crisis intervention services when necessary such as providing transportation to emergency shelters or safe homes for victims of domestic violence.
- Attended trainings related to best practices in working with survivors of domestic violence.
- Facilitated group sessions for survivors of domestic violence.
Crisis Chaplain
Salvation Army
Milwaukee, WI
03.2018 - 07.2024
- In partnership with the Milwaukee Police Department, provided emotional and spiritual care and support to those who have experienced a traumatic incident.
- Handled emotionally disturbing situations.
- Minister to numerous city residents in diverse populations.
- Served as on-call chaplain responding to critical incidents and fatalities such as, but not limited to homicides, drug overdoses, house fires, fatal accidents, suicides, infants deaths and fallen officers.
- Participated in outreach activities designed to raise awareness about available services offered by the chaplaincy team.
- Maintained confidential records of all interactions with clients according to established guidelines.
- Conducted individual counseling sessions with individuals seeking spiritual guidance.
- Served as a liaison between the chaplaincy team and local churches or other religious organizations.
- Provided resources to help people cope with grief, trauma, and other life challenges.
- Collaborated with other mental health professionals in order to provide comprehensive care for individuals served.
- Utilized understanding of crisis intervention and stress management to support others in emergency situations.
- Provided pastoral assistance and support to both patients and loved ones during crisis situations.
- Recorded patient information with database accurately and timely.
Toddler Teacher
Milwaukee Montessori School
08.2020 - 08.2021
- Created and implemented daily lesson plans that align with the developmental needs of infants.
- Tracked attendance, tardiness, and documented student progress.
- Incorporated music, art, and theater into lesson planning.
- Maintained daily records of children’s individual activities, behaviors, meals, and naps.
- Promoted good behaviors by using the positive reinforcement method.
- Established a safe play environment for the children.
- Observe children for signs of illness, injury, learning disorders and speech or emotional problems.
- Assisted children in developing good personal hygiene, changing diapers, toilet training and washing of hands.
- Maintained a clean and organized classroom.
- Keep classrooms, bathroom, and communal areas clean, neat, and free of hazards.
- Prepared and executed nap time routine to create a relaxing environment for the children.
Lead Secretary
Milwaukee Montessori School
07.2019 - 08.2020
- Greeted, and interacted with students, staff, families, and community members in a manner characterized by respect, concern, and commitment to support and serve
- Maintained student permanent records, attendance records, and transcripts
- Managed payments and filed all financial transactions and receipts
- Made copies, faxed documents, and provided optimal administrative support to employees
- Managed and responded to an average of 50+ emails daily, ensuring prompt and professional communication with parents, clients, and team members
- Received phone calls on multi-line phone system and referred them to appropriate individuals or department
- Maintained school calendar, scheduled appointments, meetings, conferences, and events
- Oversaw office correspondence and incoming and outgoing mail
- Maintained inventory and ordered supplies, as necessary
- Captured and organized meeting notes for a team of twelve people during weekly crisis safety meetings
Staffing Supervisor
Instaff
02.2018 - 06.2019
- Interview prospective candidates using behavioral interviewing technics and personality assessments to ensure the best possible fit for client needs
- Screened applicants, scheduled, administered tests, and background checks
- Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for employment and employee benefits
- Obtain and maintain a relationship with individual accounts securing their entire staffing needs
- Excellent client retention skills and took lead on most conflict resolutions
- Develop and conducted effective recruitment strategies to find qualified candidates from entry level to management level positions
- Maintain accurate and up-to-date candidate information in recruiting database
- Follow up with clients to evaluate temporary employee performance and client satisfaction
- Conduct weekly budget meetings with team members
- Meet monthly budget as an individual and as a team
Community Representative Payee
Equality Payee Services of Wisconsin
Brookfield, WI
08.2013 - 10.2017
- Administered finances for over one hundred physically, mentally, drug, and alcohol dependent social security recipients.
- Maintained accurate bookkeeping documentation that highlighted any deposits received and checks that were distributed.
- Answered multiple phone lines, replied to e-mails, and file out any official paperwork that comes from the State and Social Security Administration office.
- Reconciled Federal and State funds for members.
- Create and organize individual monthly budget for clients.
- Create and oversee beneficiaries’ weekly expense reports.
- Coordinate daily living activities and leisure events.
- Assign health services, care management and permanent placement.
- In partnership with care managers, organize furniture, household supplies, clothing, and food shopping for clients.
Faith Leader Volunteer
Faith Builders Ministries
Milwaukee , WI
10.2011 - Current
- Familiarized myself with local resources available to homeless persons.
- Developed relationships with community organizations that could provide additional support services for clients.
- Volunteered at soup kitchens, offering meals to those without access to regular nutrition sources.
- Provided emotional support and guidance to homeless individuals seeking assistance from our organization.
- Collaborated with other volunteers on special projects focused on helping the homeless population.
- Partnered with local businesses who could donate goods or services which would benefit the homeless community.
- Provided food, clothing, hygiene products, and other resources to homeless individuals.
- Assisted with Vacation Bible School programs by leading crafts, games, songs, and other activities related to the curriculum topic.
- Developed and implemented weekly lesson plans for children ages 3-12.
- Created a safe environment that encourages active participation from all children during church service.
- Provided guidance and support to volunteers throughout the duration of each event.
- Analyzed data from previous events in order to improve future ones.
- Developed event themes and concepts to ensure successful execution of events.
- Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Education
GED/HSED Diploma -
United Migrant Opportunity Services, Inc (UMOS)
05.2009
Skills
- Strong interpersonal communication skills
- Classroom management
- Behavior management
- Infant and Child CPR Certified
- Ethical approach to finance
- Customer Satisfaction
- Proficient in MS Office Suite
- Attention to details
- Time management
- Problem-solving
- Team leadership
- Public affairs/ Community organizing
Languages
Timeline
Board Member
Survivors Journey To Peace
03.2022 - Current
Teacher Assistant/ Playgroup Teacher
Milwaukee Montessori School
08.2021 - Current
Toddler Teacher
Milwaukee Montessori School
08.2020 - 08.2021
Lead Secretary
Milwaukee Montessori School
07.2019 - 08.2020
Crisis Chaplain
Salvation Army
03.2018 - 07.2024
Staffing Supervisor
Instaff
02.2018 - 06.2019
Community Representative Payee
Equality Payee Services of Wisconsin
08.2013 - 10.2017
Faith Leader Volunteer
Faith Builders Ministries
10.2011 - Current
GED/HSED Diploma -
United Migrant Opportunity Services, Inc (UMOS)
Similar Profiles
Katie SundquistKatie Sundquist
Childrens House Directress at Milwaukee Montessori SchoolChildrens House Directress at Milwaukee Montessori School
MATTHEW ENEGAREMATTHEW ENEGARE
Science Teacher at North Division High School Milwaukee Public SchoolScience Teacher at North Division High School Milwaukee Public School
Jill EngelJill Engel
Visual Arts Educator / Artist / Storyteller at Milwaukee Public Schools – The Alliance SchoolVisual Arts Educator / Artist / Storyteller at Milwaukee Public Schools – The Alliance School
Robert SantoRobert Santo
Pattern Maker at B & E Pattern Co., Inc.Pattern Maker at B & E Pattern Co., Inc.
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana