Summary
Overview
Work History
Education
Skills
Traveling, Dancing, the Arts
Timeline
Hi, I’m

Betzaida James

Summary

Motivated business professional bringing 32 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

32
years of professional experience

Work History

Carina's Bridal

Owner
11.2015 - Current

Job overview

  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Costco Wholesale Corp

Senior Staff Manager
05.1991 - 11.2015

Job overview

  • Coached and mentored team members in company policies and successful strategies.
  • Liaised between executives and lower level employees to enforce policies and convey feedback.
  • Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
  • Assisted in creating bi-weekly work schedule for employees in my department.
  • Provided staff with support and training to achieve company goals.
  • Directed team with more than 100 employees, expertly handling administrative and operational duties to consistently meet performance targets.
  • Managed recruitment to successfully meet short- and long-term business staffing goals.
  • Developed and implemented targeted marketing programs to reach desired applicant pools.
  • Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
  • Advised senior managers about employee-related issues and identifiable workforce trends.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Coordinated team collaboration to share ideas and build best practices.
  • Facilitated meetings to communicate team performance goals and results.
  • Evaluated employee performance on 30 day, 90 day and yearly basis and coached and trained team members, increasing quality of work and employee motivation.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Led employee relations through effective communication, coaching, training, and development.
  • Managed Administration department dealing with Budgets, HR, Safety, Payroll, Scheduling, Repairs, Ordering Equipment, oversaw repairs, and expenses.
  • Managed Membership Department with focuses on customer service, returns, member complaints, building customer base, training, and incentive programs.
  • Floor Manager duties included planning sales floor, motivating employees to complete deadlines as well as assist where needed. Responsibilities also included inventory management.
  • Front End Manager - oversaw cashiers, lot attendants, and assistants. Tasks included were scheduling, incentive programs, time management, motivating team members, and evaluations. Had a team of assistant managers ,supervisors and leads.

Education

Holyoke Community College
Holyoke, MA

Associate of Arts from Business Studies

University Overview

Skills

  • Develop Business Structures
  • Inventory Optimization
  • Adaptable and Flexible
  • Financial Management
  • Staff Management
  • Business Development
  • Results Orientation
  • Verbal and Written Communication
  • Profit and Loss
  • Program Creation and Implementation
  • Leadership and People Development
  • Operations Management
  • Staff Training
  • Payroll Preparation
  • Labor Relations
  • Human Resource Management
  • Vendor Negotiations
  • Training and Development
  • Operational Efficiency and Safety
  • Account Oversight
  • Financial Planning
  • Hiring and Staffing
  • Operational Analysis
  • Tradeshow Events
  • Customer Relations
  • Business Launch
  • Staff Hiring
  • Supplier Relations
  • Business Administration
  • Coaching and Mentoring
  • Client Service
  • Reducing Costs

Traveling, Dancing, the Arts

Traveling, Dancing, the Arts

My passion is for family and travel. I have been to many locations in the United States and also the Caribbean, Mexico, Central America, South America, United Kingdom, Italy, and France.


I also enjoy Dancing. My favorite styles are Belly Dancing, Hula Dancing, Latin and Ballroom.


My other love is The Arts in various forms. I enjoy Museums, Shows, Plays, Musicals... just about everything!

Timeline

Owner
Carina's Bridal
11.2015 - Current
Senior Staff Manager
Costco Wholesale Corp
05.1991 - 11.2015
Holyoke Community College
Associate of Arts from Business Studies

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Betzaida James