Summary
Overview
Education
Skills
Timeline
Work History
Additional Information
Software
Work Availability
Quote
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Betzaida Rivera

Translator
Doha,Qatar

Summary

Gifted Interpreter with aptitude for conveying emotion, style and content of Spanish speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 10+years of experience between volunteer public translator for church and projects that involved translate script from English to Spanish and record voice videos with the translation for spanish speaker audiences.

Overview

2
2
Languages

Education

Associate Degree - Criminal Justice Notary Public

EDUCATIONHIGHLIGHTS JOHN JAY COLLEGE OF CRIMINAL JUSTICE

IT Support Specialist

Google
Online
05.2022 - Current

Skills

Bilingual (English and Spanish)

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Timeline

IT Support Specialist

Google
05.2022 - Current

Reservation and Customer Care

Hilton
02.2019 - 05.2019

PROFESSIONALCAREER OFFICE MANAGER

Fayetteville Academy

Associate Degree - Criminal Justice Notary Public

EDUCATIONHIGHLIGHTS JOHN JAY COLLEGE OF CRIMINAL JUSTICE

Work History

PROFESSIONALCAREER OFFICE MANAGER

Fayetteville Academy
  • Edited documents to improve accuracy of language, flow and readability. From English to Spanish
  • Greeting those who walk into the school office, answer phone calls, from parents that only speak Spanish and take messages to translate in English to the school staff
  • Met personal/team qualitative and quantitative targets like make meeting between parents and school staff to achieve different goals by translating between English and Spanish
  • Generated reports and typed letters in Word and prepared PowerPoint presentations in English and Spanish
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred using Microsoft Excel
  • Supported the principal by preforming daily tasks throughout the school
  • Responsible for a majority of the clerical work in the school; including handling sensitive documents and financial payments
  • Designed filing systems
  • Managed large amounts of inbound and outbound calls in a timely manner
  • Seized opportunities to upsell products when they arise
  • Met personal/team qualitative and quantitative targets
  • Kept records of all conversations in call center database in a comprehensible way
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Screened visitors and issued badges to maintain safety and security.
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Updated existing translations to meet contemporary trends in communication.

Reservation and Customer Care

Hilton
Raeford, NC
02.2019 - 05.2019
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Arranged transportation and documented details of discharge transition plans.
  • Created customer support strategies to increase customer retention.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Additional Information

  • Mobile: Available upon request Address: Available upon request

Software

Microsoft Excel, Power Point

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

And we know that all things work together for good to them that love God, to them who are the called according to his purpose.
Paul

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Betzaida RiveraTranslator