BETZAIDA SERRANO
Springfield,Massachusetts
Summary
Focused individual with more than 3 years of experience in mail delivery services and manufacturing. Extensive expertise and knowledge of mailing guidelines and restrictions. Also about 2 plus years of receptionist experience that focuses on providing professional service and support to every office visitor and having positive nature with excellent people skills. About a year or so in security work environment, with experience in control and entrance control. Capable of remaining calm in highly pressurized situations and when interacting with difficult individuals. Certified CNA offering about 4 plus years of experience in healthcare environments. I am a compassionate and sincere individual that is eager to work. Well focused at any job I am placed in. Productive at any job, successful in deadline-driven, production-focused settings. I am motivated and a great communicator. I have different types of skills like speaking both English and Spanish, Fast learning, good at multi tasking, Skilled at resolving conflicts and hostility. Seeking to transition to rewarding role with a growing team. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist/Front and Back Office Medical Assistant
Xpress Med Urgent Care
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Mail Handler Assistant
Unted States Postal Services
11.2019 - 01.2024
- Operated mail processing equipment and manually sorted mail
- Obtained signatures from recipients to release registered and special delivery parcels
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
- Delivered mail to residents and business within assigned area
- Maintained industry knowledge through continuing education, training and monitoring of industry publications
- Improved operations by working with team members and customers to find workable solutions.
Paraprofessional
South End Middle School
08.2018 - 12.2019
- Supported students in developing strategies for individual needs and classroom group dynamics
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Promoted student learning by providing individualized and small group support to reinforce classroom topics
- Physically and verbally interacted with students to engage individuals and groups throughout day
- Distributed and collected tests and homework to collate and prepare for grading
- Communicated effectively with educators from various grade levels
- Distributed classroom materials and supplies such as pencils, paper and art materials
- Maintained focused, inclusive and supportive learning environments
- Planned and led activities to develop students' physical, emotional and social growth
- Kept youth safe and secure at facility and in public
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Provided students with personalized educational, behavioral and emotional support.
Mail Carrier
United States Postal Service
01.2017 - 04.2018
- Routed all classes of mail in sequence of delivery along established route
- Observed road rules, weather and road conditions and other factors to maintain safe driving record
- Assisted customers in receiving oversized parcels by carrying items inside
- Separated mail to be transported to relay boxes along route for subsequent delivery
- Cleaned and checked over vehicle after completion of all daily deliveries
- Delivered various types of mail on routes according to strict timelines
- Delivered mail along prescribed route and retrieved additional mail from relay boxes
- Handled undeliverable mail in accordance with established procedures
- Delivered mail to residents and business within assigned area.
Personal Care Assistant
Stavros
06.2016 - 12.2016
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Transported clients to complete required tasks such as medical appointments and grocery shopping
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Scheduled recurring service appointments to provide client care as needed
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength
- Monitored vital signs and medication use, documenting variances and concerning responses
- Recorded client status progress and challenges in logbooks and reports
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Monitored health and well-being of each client, including any significant health changes
- Planned daily activities to allow clients opportunities for light exercise
- Transported patients to and from medical, dental and personal care appointments
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics
- Cleaned homes and performed light chores to ensure clients' safety and comfort.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Receptionist
Hallmark Cards
07.2014 - 06.2016
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Kept reception area clean and organized to offer positive first impression to every visitor
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Sorted incoming mail and directed to correct personnel each day
- Took accurate messages for staff and management to facilitate open and speedy communication
- Answered and directed incoming calls using multi-line telephone system
- Set travel arrangements and gathered documents for management and executive staff meetings and trips
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities
- Maintained daily calendars, set appointments with clients and planned daily office events
- Greeted customers, answered general questions and directed to appropriate locations
- Answered telephones and directed calls to appropriate staff members
- Provided information to callers and drafted office emails.
Order Processor
Hallmark Cards
04.2012 - 06.2013
- Constantly standing, walking, pushing and pulling a cart
- Carrying at least 30 pounds constantly
- Having Strong concentration skills
- Being able to rapidly read process numeric information
- Paying careful attention to details
- Having excellent communication skills
- Read and understood pick sheets in order to prepare accurate customer orders
- Operated handheld scanners and computer terminals to document updates
- Gathered merchandise and packed boxes systematically to prevent damage
- Provided tracking details and resolved problems for customers
- Inspected outgoing packages and documents to verify conformance to customer order requirements and requests
- Verified client information and validated data before creating shipping paperwork and internal documents
- Reviewed customer requests, resolved questions and defined specifications before completing orders
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables
- Improved operations by working with team members and customers to find workable solutions
- Managed intercompany material transfers across program repair facilities, and monitored through pick, inspect, pack and ship processes.
Certified Nursing Assistant
Northeastarc
03.2011 - 10.2012
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Documented patient intake and dietary requirements and assisted with feeding
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Certified Nursing Assistant
Visiting Angels
05.2012 - 07.2012
- Provide patients with personal hygiene by giving bedpans, urinals, baths, back rubs, shampoos, and shaved
- Providing activities for daily living by assistant with feeding, turning and baths
- Recording intakes and output
- Managing emergency response when required
- Assist patient in the event of illness or trauma
- Providing medications
- Documented patient intake and dietary requirements and assisted with feeding
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Security Officer
Hallmark Cards
02.2011 - 04.2012
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
- Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
- Maintained safety by quickly responding to alarms and investigating disturbances
- Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Manufacturer
Yankee Candle
06.2010 - 12.2010
- Built and packaged products to complete daily work orders
- Cleaning Candles
- Cutting wicks
- Make Candles
- Machine operating
- Packaging
- Assembled products from raw materials and completed inspections
- Set up and operated production equipment according to daily work orders and safety procedures
- Completed product assembly according to standardized procedures
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations
- Changed equipment over to new product.
Education
High School Diploma -
Roger L Putnam Vocational High School
Springfield, MA06.2012
Skills
- Strong organization skills
- Postal service and product expertise
- Service-oriented
- Shipping and receiving proficiency
- Team collaboration
- Distribution services
- Team building
- Administrative support
- Fluent in Spanish and English
- Educational support
- First aid and CPR certified
- Safety understanding
- Skill building support
- Strong communicator
- Training and coaching
- Self-directed
- Scheduling and calendar management
- Motivational leadership style
- Detail oriented
- Ability to prioritize
- Good at multitasking
- Capacity to assist diverse population with compassion, patient and understanding
- Adept at guiding influencing and empowering others
- Skilled at resolving conflicts and hostility
- Enthusiasm for working with the community to create preventing solutions
- Good at making positive impressions within the community
- Very focuses
- Very motivated
Certification
- Certified Nursing Assistant
- Cardiopulmonary Resuscitation (CPR)
- Certified Nursing Assistant (CNA)
- Medical billing & Coding
Communication Skills
Excellent Communication skills.
Experiencedwith
Microsoft Office- Word & Excel.
Spanish
Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Front and Back Office Medical Assistant
Xpress Med Urgent Care
03.2024 - Current
Mail Handler Assistant
Unted States Postal Services
11.2019 - 01.2024
Paraprofessional
South End Middle School
08.2018 - 12.2019
Mail Carrier
United States Postal Service
01.2017 - 04.2018
Personal Care Assistant
Stavros
06.2016 - 12.2016
Receptionist
Hallmark Cards
07.2014 - 06.2016
Certified Nursing Assistant
Visiting Angels
05.2012 - 07.2012
Order Processor
Hallmark Cards
04.2012 - 06.2013
Certified Nursing Assistant
Northeastarc
03.2011 - 10.2012
Security Officer
Hallmark Cards
02.2011 - 04.2012
Manufacturer
Yankee Candle
06.2010 - 12.2010
High School Diploma -
Roger L Putnam Vocational High School
- Certified Nursing Assistant
- Cardiopulmonary Resuscitation (CPR)
- Certified Nursing Assistant (CNA)
- Medical billing & Coding
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