Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Betzayra Miranda

Houston,Texas

Summary

Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.

Overview

10
10
years of professional experience

Work History

Front Desk Assistant Manager

Bellaire ER
03.2020 - Current
  • Assisted with client check-in to ensure smooth and efficient patient flow
  • Conducted follow-up calls to provide updates and gather patient feedback
  • Verified insurance information to confirm coverage and eligibility
  • Collected payments and processed transactions accurately
  • Provided excellent customer service to patients and their families

Assistant Manager/Sales Associate

Distroller USA
08.2017 - 03.2020
  • Collaborated with store manager to direct and delegate work assignments
  • Reported losses, employee behavioral issues, and customer complaints to upper management
  • Ensured all customers received friendly, quick, and efficient service
  • Addressed and resolved customer inquiries and complaints to enhance customer satisfaction

Sales Associate/Cashier

Express
10.2014 - 08.2017
  • Maintained strong customer relationships and revenue by servicing established accounts
  • Identified potential customers, built connections, and converted leads with a 50% success rate
  • Demonstrated products, provided tours, and offered ongoing support to maintain client satisfaction

Education

Licensed Practical Nurse Certification -

San Jacinto College-South
Houston, TX
12.2024

High School Diploma -

Lamar High School
05.2015

Skills

  • Adaptability
  • Customer Care
  • Teamwork
  • Problem-solving skills
  • Microsoft Office Suite
  • Insurance Verification
  • Billing & Data Entry
  • Bilingual: English & Spanish
  • Time management
  • Excellent communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Assistant Manager

Bellaire ER
03.2020 - Current

Assistant Manager/Sales Associate

Distroller USA
08.2017 - 03.2020

Sales Associate/Cashier

Express
10.2014 - 08.2017

High School Diploma -

Lamar High School

Licensed Practical Nurse Certification -

San Jacinto College-South

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Betzayra Miranda