Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Betzy Aguilar

Altamonte Springs,FL

Summary

Seasoned professional in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues.

Overview

8
8
years of professional experience

Work History

Community Manager

McKinley Inc.
Orlando, FL
07.2022 - Current
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Handled resident complaints and expedited maintenance requests.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Built relationships with service vendors and submitted associated billing statements.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.

Assistant Community Manager

McKinley Inc.
Orlando, FL
05.2022 - 07.2022
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Maintained positive relationships with tenants by responding promptly to inquiries and requests.
  • Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
  • Handled resident complaints and expedited maintenance requests.
  • Monitored compliance with applicable laws including fair housing regulations.
  • Scheduled maintenance calls.
  • Coordinated with contractors to ensure timely completion of repairs or renovations.

Senior Sales Associate

McKinley Inc.
Orlando, FL
05.2020 - 05.2022
  • Greeted and assisted customers to foster positive experiences.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.
  • Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Met or exceeded all goals and key performance indicators (KPIs).
  • Entered and updated customer information in system using customer relationship management tools to keep information current.

Customer Care Associate

McKinley Inc.
Orlando, FL
09.2019 - 05.2022
  • Updated tenant and unit information to keep current in housing database.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Met with prospective tenants to show property and assess applications or sign leases.

Financial Services Representative

Bank United NA
Boca Raton, FL
10.2016 - 08.2019
  • Conducted comprehensive financial planning and analysis to identify client needs and goals.
  • Cold-called potential clients to discuss available financial products and services.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Discussed financial needs and goals to present investment options aligned with clients' financial status.
  • Developed and maintained relationships with clients to ensure satisfaction.
  • Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
  • Utilized CRM systems to track client interactions, transactions, and progress towards financial goals.

Education

Associate of Arts - Early Childhood Education

Liceo Manuel Galich
Guatemala City
11-2005

Skills

  • Property management
  • Lease negotiation
  • Tenant Engagement
  • Compliance monitoring
  • Vendor Relations
  • Customer Relationship Development
  • Conflict resolution
  • Cost reduction

Languages

Spanish
Professional

References

References available upon request.

Timeline

Community Manager

McKinley Inc.
07.2022 - Current

Assistant Community Manager

McKinley Inc.
05.2022 - 07.2022

Senior Sales Associate

McKinley Inc.
05.2020 - 05.2022

Customer Care Associate

McKinley Inc.
09.2019 - 05.2022

Financial Services Representative

Bank United NA
10.2016 - 08.2019

Associate of Arts - Early Childhood Education

Liceo Manuel Galich

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Betzy Aguilar