Betzy Cabrera Gomez
Hempstead
Summary
With over two years of experience at a diner, I have developed expertise in customer service, social skills, problem-solving, and multitasking. Committed to continuous self-improvement, I dedicate personal time to refine my job skills, ensuring exceptional quality. This dedication has allowed me to evolve into a leader, teacher, and role model. I excel at addressing customer inquiries, preferences, and needs in both English and Spanish while maintaining a welcoming and friendly demeanor.
Overview
3
3
years of professional experience
Work History
Hostess/Cashier
IMPERIAL DINER
Freeport, NY
02.2025 - Current
- Greeted and welcomed guests with a warm and friendly demeanor
- Managed guest reservations and seating arrangements efficiently
- Effectively communicated with the restaurant staff to coordinate seating assignments and accommodate special requests
- Provided accurate information about menu items, daily specials, and promotions to enhance the dining experience for guests
- Assisted in managing the flow of customers during peak hours
- Resolved customer complaints or concerns promptly and professionally, striving to exceed guest expectations
- Collaborated with servers and kitchen staff to ensure smooth communication between front-of-house and back-of-house operations
- Coordinated with event planners for large parties or private events, ensuring seamless execution from arrival to departure of guests
- Managed cash while being able to follow restaurant procedures
Take Out Specialist
IMPERIAL DINER
Freeport, NY
10.2024 - Current
- Provided efficient and friendly service to take-out customers, ensuring accurate order fulfillment
- Managed a high volume of take-out orders during peak hours, maintaining a fast-paced and organized workflow
- Collaborated with kitchen staff to ensure timely preparation and packaging of take-out orders
- Maintained cleanliness and organization of the take-out area, including restocking supplies as needed
- Utilized strong communication skills to accurately relay customer preferences or special requests to the kitchen team
- Handled cash transactions for take-out orders, ensuring accuracy and providing receipts when necessary
- Resolved customer complaints or issues regarding their take-out experience promptly and professionally
- Assisted with coordinating large catering orders by taking detailed notes on specific requirements and communicating them effectively with the kitchen team
- Ensured customer's orders were taken out and given to them in their designated curbside spots
- Practiced great multitasking between taking in person orders, over the phone orders, retrieving any needed items for orders, while also being attentive to customers coming in.
Drink
IMPERIAL DINER
Freeport, NY
09.2022 - Current
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
- Prepared and plated desserts for restaurant service, showcasing precision and artistic presentation
- Handled customer inquiries and special requests with professionalism and enthusiasm
- Maintained a high standard of cleanliness and food safety in compliance with health regulations
Education
High school diploma -
Hempstead High School
Hempstead, NY06-2024
Skills
- Multitasking
- Cashiering
- Bilingual
- Packaging
- Food Service
- Organizational skills
- Safe food handling
- Upselling
- Effective multitasking
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Complaint handling
- Menu memorization
- Beverage preparation
- Positive and professional
- Food station setup
- Food safety
- Takeout order processing
- Team player
- Problem-solving
- Guest greeting and seating
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess/Cashier
IMPERIAL DINER
02.2025 - Current
Take Out Specialist
IMPERIAL DINER
10.2024 - Current
Drink
IMPERIAL DINER
09.2022 - Current
High school diploma -
Hempstead High School