Beulah Alexander
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Loveyourpatient
Cincinnati, OH
07.2023 - 08.2024
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Scheduled appointments for patients using the electronic health records system.
Customer Service Representative
Sutherland Global Service
Houston, TX
06.2019 - 01.2023
- Resolved customer inquiries related to their accounts in a timely manner.
- Processed payments received from borrowers according to established guidelines and timelines.
- Participated in training sessions designed to enhance knowledge of banking laws and regulations.
- Provided guidance to customers regarding the terms of loan contracts.
- Assessed customer's repayment capacity based on income, assets, liabilities, and other debt obligations.
Sales Associate
The Heller Group
Houston, TX
02.2019 - 05.2019
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
Education
Associate of Applied Science - Medical Assisting
Sanford Brown College
Houston, TX05-2010
High School Diploma -
Muskogee High School
Muskogee, OK05-2006
Skills
- Data Entry
- Complaint resolution
- Information Security
- Consultative Sales
- Appointment Scheduling
- Account updating
- Payment Processing
- Microsoft Outlook
- De-Escalation Techniques
- Inbound and Outbound Calling
- Complaint Handling
- Building rapport
- High-energy attitude
- Typing proficiency
Timeline
Customer Service Representative
Loveyourpatient
07.2023 - 08.2024
Customer Service Representative
Sutherland Global Service
06.2019 - 01.2023
Sales Associate
The Heller Group
02.2019 - 05.2019
Associate of Applied Science - Medical Assisting
Sanford Brown College
High School Diploma -
Muskogee High School
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