Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beulah Begly

Grove City,OH

Summary

Adept at enhancing operational efficiency and customer satisfaction, demonstrated through a pivotal role at Aetna. Leveraged attention to detail and multitasking abilities to streamline claim processes and resolve complex issues, significantly reducing backlogs. Skilled in problem-solving and time management, consistently improving service quality and patient outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Claims Benefit Specialist

Aetna
06.2022 - Current
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Resolved complex claims issues for improved customer satisfaction and reduced claim backlog.
  • Facilitated communication between departments, ensuring timely resolution of outstanding claims.
  • Reviewed policy coverage details thoroughly before making determinations on benefits eligibility for each unique claim scenario presented.

Pharmacy Technician

Exact Care Pharmacy LLC
08.2020 - 05.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

Pharmacy Technician

Nationwide Childrens Hospital
02.2014 - 03.2020
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Counted and labeled prescriptions with correct item and quantity.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured and compounded medications following standard procedures.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

Senior Pharmacy Technician

Medco Health
08.2004 - 09.2013
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
  • Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Direct Care Associate

Heinzerling Foundation
06.2003 - 08.2004
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Developed strong rapport with each patient, establishing trust and promoting cooperation during treatment processes.
  • Supported physical therapy sessions by preparing equipment, assisting therapists, and motivating patients during exercises.
  • Assisted patients with daily activities, improving their quality of life.
  • Assisted in rehabilitative exercises for improved mobility and overall wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Education

No Degree - Recieved Medical Assistant Diploma

American School of Technology
Columbus, OH
06.2005

High School Diploma -

Rowan County Senior High School
Morehead, KY
06.2003

Skills

Attention to Detail

Multitasking

Time Management

Problem Solver

Timeline

Claims Benefit Specialist

Aetna
06.2022 - Current

Pharmacy Technician

Exact Care Pharmacy LLC
08.2020 - 05.2022

Pharmacy Technician

Nationwide Childrens Hospital
02.2014 - 03.2020

Senior Pharmacy Technician

Medco Health
08.2004 - 09.2013

Direct Care Associate

Heinzerling Foundation
06.2003 - 08.2004

No Degree - Recieved Medical Assistant Diploma

American School of Technology

High School Diploma -

Rowan County Senior High School
Beulah Begly