Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

BEULAH BOUGES

Customer Services
Philadelphia,PA

Summary

Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Issue and Complaint Resolution Customer Retention Strategies De-escalation Techniques Data Entry and Maintenance Verbal and Written Communication Multitasking and Prioritization . Courteous with Strong Service Mindset Inbound and Outbound Calling Data Verification Document Management and Storage Self-Starter Data Reconciliation Report Generation

Overview

33
33
years of professional experience

Work History

Processing Associate

CREDENTIA
08.2021 - Current
    • Double checked accuracy of hard copy paperwork and rectified any issues
    • Identified data entry discrepancies and applied adjustments in company system
    • Performed regular quality control checks to verify accurate entry of data
    • Verified accuracy and validity of data entered in databases
    • Clearly communicated entry status via email or phone with other departments
    • Completed time-sensitive data entry requests
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
    • Answered phone with friendly greeting to create positive inbound calling experience for customers

Customer Service Representative

Pearson VUE
02.1991 - 07.2021
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Double checked accuracy of hard copy paperwork and rectified any issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Tracked customer service cases and updated service software with customer information

Education

Certificate - Computer And Information Sciences

PSI Institute
Philadelphia, PA
02.1986

Skills

  • Data Entry
  • Archival Processing
  • Report Creation
  • Process Analysis
  • Team Training
  • Project Deadlines
  • Maintenance Requirements
  • Procedure Updating
  • Documentation
  • Office Equipment Proficiency
  • Managing Multiple Tasks
  • Process Optimization

Timeline

Processing Associate

CREDENTIA
08.2021 - Current

Customer Service Representative

Pearson VUE
02.1991 - 07.2021

Certificate - Computer And Information Sciences

PSI Institute

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BEULAH BOUGESCustomer Services