Beulah M. Peterson
Philadelphia,PA
Summary
Administrative professional with proven track record in providing comprehensive support and maintaining efficient office operations. Known for reliable teamwork and consistently achieving results through effective communication and adaptability. Skilled in document management, customer service, and prioritizing tasks to meet organizational needs.
Knowledgeable in Data Service Support Clerk / Clerk Typist II with solid foundation in administrative support and problem-solving. Successfully managed records and facilitated communication between departments to ensure seamless operations. Demonstrated organizational and multitasking skills while assisting team members and adapting to dynamic work environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Data Service Support Clerk / Clerk Typist II/Service Representative
The City of Philadelphia
06.2014 - 11.2024
- Entered and managed calls and correspondence data with precision in Basis 2 Water System and Prism, ensuring efficient system updates and document accuracy.
- Conducted thorough address verification and updates using TLOXP, Web Extender, K-LAK, Basis 2, and Philadox, improving delivery accuracy and reducing undeliverable mail.
- Coordinated mail operations, including sorting, distributing, and resolving return mail, enhancing departmental workflow and communication efficiency.
- Trained new employees on return mail procedures, supporting knowledge transfer and maintaining team productivity.
- Provided exceptional customer service by managing calls, emails, front counter inquiries, and issue resolution, ensuring timely responses and positive customer experiences.
- Processed critical documentation such as 1202 Tax Abatements, Fire Loss reports, and Real Estate and Water Bill records with attention to detail and compliance.
Substitute Secretary
The School District of Philadelphia
10.2011 - 06.2014
- Managed high-volume incoming calls on a multi-line phone system, ensuring prompt and professional communication with parents and clients.
- Facilitated daily building access for parents and clients, maintaining security and a welcoming environment.
- Accurately recorded student absences, tardiness, suspensions, and early dismissals in the database, ensuring up-to-date and reliable records.
Data Entry Operator 2
Kelly Services/IMS
04.2005 - 03.2008
- Accurately entered and maintained demographic, prescription, health insurance, and doctor license information to support data integrity and compliance.
- Identified and corrected errors in data entry, ensuring accurate records and minimizing discrepancies.
- Organized and verified data for entry, maintaining high standards of accuracy and consistency in record management.
- Communicated with doctors’ offices to confirm and update license expiration information, ensuring regulatory compliance and up-to-date documentation.
Clerk Typist
United Color MFG
11.2001 - 03.2005
- Processed payments through cash, checks, and debit cards, ensuring accuracy and efficiency in financial transactions.
- Prepared and typed various documents, including reports, business correspondence, application forms, and shipping tickets, supporting seamless business operations.
- Maintained organized filing systems for records and reports, ensuring quick and efficient retrieval of information.
- Managed incoming and outgoing mail distribution while answering telephones, facilitating effective communication and workflow across departments.
Education
High School Diploma -
Mastbaum Vocational Tech High
Philadelphia, PA06.1980
Skills
- Typing speed (45-50 WPM)
- Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, etc)
- Data Entry (10,000 Keystrokes)
- UB-92Claims Examination
- HCFA-1500 CPT
- ICD9 coding
- Customer service
- Document management
- Scheduling appointments
- Data review
- Filing systems
- Organizational skills
- Work prioritization
- Error message evaluation
- Error Resolution Expertise
Certification
- 07/13, People Share, Horsham, PA, Health Pre-Licensing
- 11/08, Metropolitan Career Center, Philadelphia, PA, Business Technology
- 06/04, ABO Haven Inc., Philadelphia, PA, Medical Office Billing
- 06/92, BETA Training Services, Philadelphia, PA, Legal Secretary
Timeline
Data Service Support Clerk / Clerk Typist II/Service Representative
The City of Philadelphia
06.2014 - 11.2024
Substitute Secretary
The School District of Philadelphia
10.2011 - 06.2014
Data Entry Operator 2
Kelly Services/IMS
04.2005 - 03.2008
Clerk Typist
United Color MFG
11.2001 - 03.2005
High School Diploma -
Mastbaum Vocational Tech High
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