Beunka Knight
Signal support manager
Killeen,TX
Summary
Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization.
Dedicated teacher, trainer and signal support professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactively seeking to maintain full-time position that offers support, froth along with other professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Signal Support Systems Specialist
US Army
Fort Hood, TX
09.2013 - 12.2022
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Tracked and detected network service disruptions using computer systems, scopes and meters.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Maintained tactical and garrison networking equipment servicing to support one star command team connectivity.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Utilized technical equipment to monitor network status in operational environments.
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
- Delivered professional persona and attitude when dealing with unhappy or irate individuals.
- Complied by with safety procedures and regulations; completed composite risk management courses, HAZMAT familiarization and transportation safety courses.
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
Hostess
Cracker Barrell Old Country Store
Hattiesburg, MS
01.2011 - 09.2013
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations and communicated changes to guests.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed 63 largeguest parties by organizing menus, spaces and special requests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 80%.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Managed event contracts, estimates, event profiles and post-event summaries.
Student Support Services Tutor
University Of Southern Mississippi
Hattiesburg, MS
09.2009 - 05.2013
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Participated in training classes to improve tutoring practices and learn new tutoring techniques.
- Developed student-specific tutoring plans in concert with teachers, parents, and administrators.
- Managed schedule of number of students tutored + weekly appointments helping students with homework, test prep, and advanced placement examinations.
- Conducted tutorial services for students to provide academic support in public speaking , algebra, chemistry, English and writing,
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Resident Life Assistant
University Of Southern Mississippi
Hattiesburg , MS
08.2009 - 09.2011
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Assisted disabled residents to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Counseled peers on career, academic and personal concerns.
- Encouraged community atmosphere by implementing educational and social programs.
- Supported personal needs of residents dealing with diverse conditions.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Primary leadership role, serving as a role model for students
- Know and educate residents about university policies, regulations, and community standards
- Develop strong facilitation, effective communication, and other leadership skills by participating in leadership training
- Knowledgeable about the general and departmental advisement
- Direct residents to academic resources
- Help create residential communities that promote academic and social discourse
Education
Education And Behavioral Science Studies - Education of Individuals in Middle School Special Education Programs
Western Kentucky University
Bowling Green, KY08.2021
Bachelor Of Arts - History Teacher Education
University of Southern Mississippi
Hattiesburg, MS08.2013
Skills
- Battlefield Signal Support Systems
- Strong Interpersonal Communication
- Manual Updating
- Installation Oversight
- Signal Training
- Stress Tolerance
- Operation Monitoring
- Information Services
- Maintaining Quality Assurance Standards
- Reading Comprehension
- HAZMAT Knowledge
- Complex Problem-Solving
- Data Reports
- Web Applications
- Active Listening
- Office Operations
- Components and Parts Replacement
- Equipment Operator Training
- Technical Report
Specialized Military Training and Skills
Advance Leadership and Management Course Leaders Course /Fiber Optics Certified /Hazmat-Hazardous Material Handling/ Unit Prevention Leader/Unit Movement Officer/ Field Sanitation/Food Handler/COMSEC/IT Fundamentals/ CompTIA A+ 220-901 Networking/Risk Management/CPR-AEDcertified/Microsoft Office (Word, Excel, PowerPoint, Outlook)/SharePoint/MacOS / Microsoft Windows/ Adobe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Signal Support Systems Specialist
US Army
09.2013 - 12.2022
Hostess
Cracker Barrell Old Country Store
01.2011 - 09.2013
Student Support Services Tutor
University Of Southern Mississippi
09.2009 - 05.2013
Resident Life Assistant
University Of Southern Mississippi
08.2009 - 09.2011
Education And Behavioral Science Studies - Education of Individuals in Middle School Special Education Programs
Western Kentucky University
Bachelor Of Arts - History Teacher Education
University of Southern Mississippi
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