Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Bev Gaines

Duluth,Georgia

Summary

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Overview

17
17
years of professional experience

Work History

Sales Administration Assistant

Empire-Today
Sugar Hill, GA
03.2020 - Current
  • Provided administrative support to sales team members, including scheduling meetings and maintaining records.
  • Maintained customer relationships through email correspondence and phone calls.
  • Assisted with preparation of weekly reports on sales performance.
  • Generated quotes for customers based on their requests.
  • Performed general office duties such as filing paperwork or making copies of documents.
  • Adhered to company policies regarding confidentiality of customer data.
  • Updated internal databases with customer information such as contact details or purchase history.
  • Attended and recorded sales meeting minutes, distributed meeting notes and assigned follow-up actions.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Sales Associate

Sam's Club
Lithonia, GA
07.2012 - 05.2017
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Organized stockroom shelves according to size, color or style.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Conducted inventories on a regular basis to track stock levels.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Ticketed, arranged and displayed merchandise to promote sales.

Cashier Team Lead

Sprouts Market
Temecula, CA
04.2007 - 05.2012
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Trained new cashiers on proper use of registers and store policies.
  • Developed strong working relationships with team members to foster collaboration.
  • Processed refunds and exchanges according to company policy.
  • Assisted customers with locating items within the store when requested.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Ensured compliance with all safety regulations while performing tasks.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Analyzed sales data reports to identify trends in customer buying habits.

Education

High School Diploma -

Helix High School
La Mesa, CA
06-1977

Skills

  • Sales Presentations
  • Sales Support
  • Proposal Development
  • Client Relationship Building
  • Strong Organization
  • Administrative tasks
  • Contract Review
  • Microsoft Office

Timeline

Sales Administration Assistant

Empire-Today
03.2020 - Current

Sales Associate

Sam's Club
07.2012 - 05.2017

Cashier Team Lead

Sprouts Market
04.2007 - 05.2012

High School Diploma -

Helix High School

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Bev Gaines