Hi, I’m
Bev Lavery
Route Sales
Wake Forest,NC
Summary
Proactive Route Sales Representative with extensive experience in customer service and account management. Skilled in identifying customer needs, providing tailored solutions, and maintaining positive relationships. Strong background in inventory management, product displays, and resolving customer complaints to enhance satisfaction and loyalty.
Overview
20
years of professional experience
Work History
Aramark
Route Sales Representative
09.2023 - Current
Job overview
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Displayed products properly at customer sites and according to company specifications and policies.
USAA
Member Service Representative
02.2018 - 09.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Coca-Cola
Customer Service Representative
02.2015 - 01.2018
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Joliet Junior CollegeJoliet, IL
No Degree from Business
Joliet EastJoliet, IL
High School Diploma
Skills
- Sales Goals
- Customer Retention
- Team Support
- Route Management
- Product displays
- Product Promotion
- Display building
- Product Distribution
- Merchandising Strategies
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Route Sales Representative
Aramark
09.2023 - Current
Member Service Representative
USAA
02.2018 - 09.2023
Customer Service Representative
Coca-Cola
02.2015 - 01.2018
Joliet Junior College
No Degree from Business
Joliet East
High School Diploma
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