BEV LINGERFELT-EDWARDS
Georgia
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
12
12
years of professional experience
Work History
Operations Manager
Senior Helpers
09.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
Regional Operations Director
DaVita
09.2022 - 04.2024
- Regional oversight for KPIs that include revenue, admissions, along with all other controllable financial measures for profitable clinics.
- Full staffing life cycle including interviewing, onboarding, development, and corrective action.
- DeNovo, Closures, Joint Ventures, Medical Director Contracts and Sub Lease contracts.
- Ensure clinics meet CMS guidelines for a highly regulated medical field.
- Staffing levels to meet state regulations.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
District Manager
Benevis LLC
01.2014 - 09.2022
- Direct the daily business operations of all KPI's for twelve up to twenty dental practices in Georgia.
- Recruit, hire, mentor office managers and providers in applying best practices for location management with over 40 direct reports and over 200 indirect reports.
- Ensure the complete training and development of staff, evaluate employee performance, hold team members to quality standards and office policies, and provide feedback, rewards, recognition, and corrective action as needed.
- Evaluate office activities to ensure adequate staffing levels, office supplies, and promotional materials, screen, and interview new employees, oversee patient scheduling needs, and facilitate a motivating work environment.
- Continuously monitor, track, and analyze overall performance and operations to ensure adherence to the highest level of patient care, service, and support, efficiency, productivity, cost effectiveness, and quality at times.
- Partner with the specialty provider program for the company to include orthodontist, oral surgery and pediatric services under IV Sedation throughout Georgia.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Practice Manager
American Dental Partners
01.2013 - 01.2014
- Maintain full responsibility for demonstrating leadership, effective communication and critical thinking skills, and extensive industry knowledge to oversee management of the dental of three dental offices.
- Creating office forecasts and continuously monitor, track, and analyze overall performance and operations to ensure adherence to the highest levels of patient care, service, support, efficiency, productivity, cost-effectiveness, and quality always.
- Exhibit the ability to communicate clearly and effectively, use strong coordination and prioritization skills to complete work and exercise independent judgment and decision-making abilities to aid in facilitating seamless operations.
- Recognized by management for anticipating problems and presenting effective solutions/recommendations, team collaboration and leadership, exceeding work expectations, and consistently delivering outstanding results.
Education
Master of Science - Management
Indiana Wesleyan University
Marion, INBachelor of Science - Management
Indiana Wesleyan University
Marion, INSkills
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Budget Planning and implementation
- Staff management
- Policies and procedures implementation
- Performance monitoring
- Staff development/Coaching/Training
- MS office
- Client relationships
- Project management abilities
- Schedule management
- Health and safety compliance
- KPI tracking
- Multi unit P&L management
- Multi-million dollar P&L management
- Full life cycle recruiting
- NPS sores and improving customer satisfaction
- Tableau/Visier/Power BI and other software systems
- Cross team/department collaboration
Timeline
Operations Manager
Senior Helpers
09.2024 - Current
Regional Operations Director
DaVita
09.2022 - 04.2024
District Manager
Benevis LLC
01.2014 - 09.2022
Practice Manager
American Dental Partners
01.2013 - 01.2014
Master of Science - Management
Indiana Wesleyan University
Bachelor of Science - Management
Indiana Wesleyan University
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