Bev LingerfeltEdwards
Senoia ,Georgia
Overview
11
11
years of professional experience
Work History
Regional Operations Director
DaVita
01.2022 - 04.2024
- Regional oversight for KPIs that include revenue, admissions, along with all other controllable financial measures for profitable clinics
- Recruiting full life cycle including work force planning interviewing, onboarding, development, and corrective action
- DeNovos, Closures, Joint Ventures, Medical Director Contracts and Sub Lease contracts
- Ensure clinics meet CMS guidelines for a highly regulated medical field
- Staffing levels to meet state regulations
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment.
District Manager
Benevis LLC
01.2014 - 09.2022
- Direct the daily business operations of all KPI's for up to twenty dental practices in Georgia
- Recruit, hire, work force planning, mentor office managers and providers in applying best practices for location management with over 40 direct reports and over 200 indirect reports
- Ensure the complete training and development of staff, evaluate employee performance, hold team members to quality standards and office policies, and provide feedback, rewards, recognition, and corrective action as needed
- Evaluate office activities to ensure adequate staffing levels, office supplies, and promotional materials, screen, and interview new employees, oversee patient scheduling needs, and facilitate a motivating work environment
- Continuously monitor, track, and analyze overall performance and operations to ensure adherence to the highest level of patient care, service, and support, efficiency, productivity, cost effectiveness, and quality at times
- Partner with the specialty provider program for the company to include orthodontist, oral surgery and pediatric services under IV Sedation throughout Georgia
- Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
Practice Manager
American Dental Partners
01.2013 - 01.2014
- Maintain full responsibility for demonstrating leadership, effective communication and critical thinking skills, and extensive industry knowledge to oversee management of the dental of three dental offices
- Creating office forecasts and continuously monitor, track, and analyze overall performance and operations to ensure adherence to the highest levels of patient care, service, support, efficiency, productivity, cost-effectiveness, and quality always
- Exhibit the ability to communicate clearly and effectively, use strong coordination and prioritization skills to complete work and exercise independent judgment and decision-making abilities to aid in facilitating seamless operations
- Recognized by management for anticipating problems and presenting effective solutions/recommendations, team collaboration and leadership, exceeding work expectations, and consistently delivering outstanding results.
Education
Master of Science -
Indiana Wesleyan University
12.2008
Bachelor of Science -
Indiana Wesleyan University
12.2006
Skills
- Practice Administration/Leadership
- Employee Growth/Development
- Implementing Policies/Procedures
- Staff Leadership and Management
- Budget / Financial Administration
- Exercise Sound Decision-Making
- Talent Acquisition/ Project Management
- Training/Coaching/Motivating
- Microsoft Word, Excel, Power Bi, Teams and PowerPoint
- Project Planning
- Networking
- Conflict Resolution
- Problem-Solving
- Team Management
- Customer Service
- Collaboration across different departments
- Work force planning
- NPS scores
- Tableau
- Visier
References
References available upon request
Training
- CPR Certified
- Customer Service
- Team Growth, Development and Performance Management
- Power BI
- MS Teams
- Net Promoter Scores
- Microsoft Fundamentals
Timeline
Regional Operations Director
DaVita
01.2022 - 04.2024
District Manager
Benevis LLC
01.2014 - 09.2022
Practice Manager
American Dental Partners
01.2013 - 01.2014
Master of Science -
Indiana Wesleyan University
Bachelor of Science -
Indiana Wesleyan University
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