Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beven Long IV

Middletown,CT

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

11
11
years of professional experience

Work History

Digital Team Lead

Walmart
10.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.

Package Handler

FedEx
10.2020 - 10.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Cashier

Stop & Shop
07.2017 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Tools and Hardware Csa

Lowes
07.2017 - 10.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.

Stocker

Walmart
10.2017 - 12.2017
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Customer Service Supervisor

Kmart
01.2014 - 07.2017
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education

High School Diploma -

Bristol Eastern High School
Bristol, CT
06.2004

Skills

Customer Focus

Coaching and Mentoring

Performance monitoring

Performance Improvement

Quality Control

Workplace Safety

Schedule Management

Complaint resolution

Employee Evaluation

Regulatory Compliance

Equipment Maintenance

Talent Acquisition

Timeline

Digital Team Lead

Walmart
10.2023 - Current

Package Handler

FedEx
10.2020 - 10.2023

Stocker

Walmart
10.2017 - 12.2017

Cashier

Stop & Shop
07.2017 - 10.2023

Tools and Hardware Csa

Lowes
07.2017 - 10.2020

Customer Service Supervisor

Kmart
01.2014 - 07.2017

High School Diploma -

Bristol Eastern High School

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Beven Long IV