Summary
Overview
Work History
Education
Skills
Timeline
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Beverlee Louis-Juste

Jacksonville,FL

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Old Navy, Gap
Orange Park, FL
07.2024 - Current
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Customer Service Representative

Platos's Closet
Jacksonville, FL
01.2023 - Current
  • Maintained a clean and organized work environment by stocking shelves, sweeping floors, and removing trash from the store.
  • Operated cash register efficiently during busy hours.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Ticketed, arranged and displayed merchandise to promote sales.

Customer Care Representative

William Sonoma
Remote, FL
09.2022 - 01.2023
  • Answered customer inquiries over the phone and via email.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Identified opportunities to upsell additional services when appropriate.
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

Cashier

Publix
Sunny Isles Beach, FL
07.2017 - 03.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
  • Verified prices on tags against price sheets for accuracy and updated tags when necessary.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Notified management of customer or employee accidents.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Alonzo and Tracy Mourning High School
Miami, FL
07-2020

Some College (No Degree) - Criminal Justice

Valencia College
Orlando, FL

Skills

  • Inbound and Outbound Calling
  • Product Knowledge
  • Appointment Scheduling
  • Call Management
  • Information Security
  • Report Generation
  • Customer Service
  • Follow-up skills

Timeline

Customer Service Representative

Old Navy, Gap
07.2024 - Current

Customer Service Representative

Platos's Closet
01.2023 - Current

Customer Care Representative

William Sonoma
09.2022 - 01.2023

Cashier

Publix
07.2017 - 03.2020

High School Diploma -

Alonzo and Tracy Mourning High School

Some College (No Degree) - Criminal Justice

Valencia College

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Beverlee Louis-Juste