Beverley Arbogast
King George,VA
Summary
Dynamic and adaptive professional with a proven track record at Einsteins Cafe, enhancing customer satisfaction through exceptional service and effective conflict mediation. Skilled in multitasking and teamwork, I excel in fast-paced environments, significantly contributing to team efforts and operational efficiency. Expert in maintaining cleanliness and fostering a positive atmosphere, I bring both hard and soft skills to elevate workplace productivity and client engagement.
Overview
6
6
years of professional experience
Work History
Barista
Einsteins Cafe
Newport News, VA
01.2022 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Assistant
Montross Art Center
Montross, VA
08.2019 - 12.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Docent
Belle Grove Plantation At Port Conway
King George, VA
05.2018 - 08.2020
- Enhanced visitor experience by providing engaging and informative guided tours.
- Assisted in the planning and execution of special events, increasing community engagement.
- Implemented effective crowd control strategies during high-traffic periods to maintain a safe and enjoyable environment for all visitors.
- Led numerous visitors on daily guided tours and answered questions accurately.
- Supported museum marketing efforts by promoting upcoming events and exhibits through social media platforms and community outreach initiatives.
- Tailored tour content based on audience feedback, resulting in increased visitor satisfaction ratings.
Education
Bachelor Of Arts - Environmental Studies
Christopher Newport University
Newport News, VA05.2024
Advanced Diploma -
King George High School
King George, VA05.2020
Associate Of Arts And Sciences -
Rappahannock Community College
Saluda, VA05.2020
Skills
- Friendly and outgoing
- Team Player
- Active listener
- Cleanliness
- Adaptive and creative
- Professional Demeanor
- Conflict Mediation
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Active Listening
- Multitasking
Timeline
Barista
Einsteins Cafe
01.2022 - 05.2024
Assistant
Montross Art Center
08.2019 - 12.2023
Docent
Belle Grove Plantation At Port Conway
05.2018 - 08.2020
Bachelor Of Arts - Environmental Studies
Christopher Newport University
Advanced Diploma -
King George High School
Associate Of Arts And Sciences -
Rappahannock Community College