Summary
Overview
Work History
Education
Skills
Timeline
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Beverley Mathieu

Sterling,MA

Summary

Well-qualified Office Manager successful at delivering excellent patient care throughout the relationship with their physician. Strong interpersonal skills dedicated to keeping the office organized and efficient. Dependable candidate adept at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Medical Office Manager

Dr. Russell B. Butler
11.2013 - Current
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Collected payments and issued deposits for insurance co-pays
  • Coordinated with insurance companies to get prior authorizations and referrals.
  • Regularly reduced patient costs through persistent and effective communication with pharmacies and insurance companies, ultimately improving the patient's quality of life
  • Used active listening skills and interpersonal skills to communicate effectively with staff members, physicians, and over 60 patients per week.
  • Reduced overhead spend and cut printing costs by over $5000/year with recommendation to change service providers for internet & paper supplies
  • Improved patient visits by ensuring physicians patient charts were organized with most recent and relevant information prior to their arrival.
  • Adhered to physician's preferred organizational systems for filing patient charts
  • Cultivated strong relationships with medical sales representatives to ensure patients had access to new medications and treatments for their diagnoses.

Phlebotomy Technician

Emerson Health
02.2012 - 01.2020
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Logged patient information and recorded results into system.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.

Restaurant Manager

Woods Of Westminster Golf Course
04.1999 - 01.2012
  • Guaranteed optimal beverage stock and reduced costs by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Education

Fitchburg State University
Fitchburg, MA

Skills

  • Patient advocate
  • Office management
  • Highly organized
  • Effective Communication
  • Process oriented
  • Strong interpersonal skills
  • Highly enthusiastic

Timeline

Medical Office Manager

Dr. Russell B. Butler
11.2013 - Current

Phlebotomy Technician

Emerson Health
02.2012 - 01.2020

Restaurant Manager

Woods Of Westminster Golf Course
04.1999 - 01.2012

Fitchburg State University

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Beverley Mathieu