Beverley Thomas
Dothan,AL
Summary
Dedicated administrative professional with a proven track record in fast-paced environments, adept at managing multiple priorities while maintaining a positive attitude. Recognized as a hardworking team player, providing expert clerical support and contributing to staff efficiency. Demonstrates responsibility and productivity, thriving in roles requiring minimal supervision. Organized and dependable, consistently delivering high-quality results and enhancing operational workflows.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
SIA Dermatology
07.2024 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted in resolving patient inquiries, providing exceptional customer service.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Enhanced patient experience by maintaining clean, organized reception area.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
Account Manager
Southeast Insurance Group
07.2021 - 07.2024
- Managed client accounts, ensuring timely communication and issue resolution.
- Developed strategic plans to enhance client retention and satisfaction rates.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Cultivated long-term relationships with lenders and realtors, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Collaborated with sales team to identify potential cross sell opportunities and expand client base.
Licensed Sales Producer
The Luke Stevens Agency
11.2019 - 07.2021
- Expanded client base by proactively reaching out to potential customers via cold calls, emails, and social media outreach.
- Educated clients on insurance policy options, enabling informed decision-making based on their unique needs.
- Enhanced client retention rates with prompt follow-ups and personalized attention to individual concerns.
- Analyzed client portfolios to recommend coverage adjustments for optimal protection.
Teller
Tyndall Federal Credit Union
06.2017 - 11.2019
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed member transactions accurately and efficiently while maintaining compliance with credit union policies.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Education
Exercise Physiology
LeTourneau University
Longview, TXSkills
- Account Management
- Customer Service
- Organization
- Time Management
- Prioritizing Workflows
- Documentation And Reporting
- Teamwork and Collaboration
- Professional Telephone Communication
Timeline
Medical Receptionist
SIA Dermatology
07.2024 - Current
Account Manager
Southeast Insurance Group
07.2021 - 07.2024
Licensed Sales Producer
The Luke Stevens Agency
11.2019 - 07.2021
Teller
Tyndall Federal Credit Union
06.2017 - 11.2019
Exercise Physiology
LeTourneau University