Beverley Warren
White Plains,NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
White Plains Hospital Center
01.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Patient Services Manager
Maple Medical, LLP
01.1999 - 01.2023
- Responsible for training of new medical assistants and front office assistants
- Responsible for hiring of front office assistants and medical assistants
- Supervise the daily operations of the Clinical Staff
- Assign workload and schedule employee work hours
- Responsible for physician coverage
- Responsible for monthly meetings
- Handle day off requests, sick calls and attendance
- Responsible for any patient questions and concerns
- Responsible for patient issues
- Monitor the ordering of supplies and vaccines in the office
- Monitor physician labs and reports
- Responsible for Phlebotomy and EKG
- Supervise the tasks as assigned to the office assistants
- Instruct and train in the use of EKG equipment, Holter Monitor and other department equipment
- Monitor appointments, insurance verifications, telephone encounters, patient flow and schedules
- Completes timekeeping summaries
- Assists with performance evaluations, recommends increases, promotions and disciplinary actions
- Participate and organize committee meetings
- Organize monthly meetings with the staff
- Completes reports and assignments as required by Management and the Partnership
- Perform tasks requiring independent knowledge and judgment in accordance with policies and procedures
- Maintains strict confidentiality, adheres to HIPAA guidelines.
Contract Tracer/COVID-19 Response Frontline Case Investigator
New York State
01.2020 - 02.2022
- Coordinated with public health and local facilities to support isolation and quarantine of individuals
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19
- Collected and recorded information in electronic medical records
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
- Provided educational and informational resources regarding isolation policies and quarantine measures
- Performed record keeping by logging client information within secure contact-tracing software
- Notified and interviewed individuals to ascertain novel coronavirus exposure level
- Lent daily assessment of health screen and symptom data.
Education
Phlebotomy and Electrocardiography -
BOCES of Southern Westchester
Elmsford, NY05.2010
Office Health Administration Certificate -
Career Development Center
Newport News, VA09.1989
Skills
- Phlebotomy
- EKG
- CPR/First Aid
- Medical Manager
- Centricity
- E-Clinical Works
- Epic
- Administrative Tasks
- Time Management
- CPR Certified
- Customer Service
- Organization and Time Management
- Patient Health Information Access
- Office Management
- Office Coordination
- Employee Performance Evaluations
- Administrative Support
Certification
Microsoft Teams Certificate, 01/2022
Timeline
Office Manager
White Plains Hospital Center
01.2023 - Current
Contract Tracer/COVID-19 Response Frontline Case Investigator
New York State
01.2020 - 02.2022
Patient Services Manager
Maple Medical, LLP
01.1999 - 01.2023
Phlebotomy and Electrocardiography -
BOCES of Southern Westchester
Office Health Administration Certificate -
Career Development Center
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