Beverli Mesa
San Antonio,TX
Summary
Service dog trainer with over 11 years of experience in canine training and client collaboration. Expertise in positive reinforcement techniques and development of customized training programs. Proven track record of ensuring client satisfaction and measurable progress in training outcomes.
Overview
21
21
years of professional experience
Work History
Service Dog Trainer
Service Dog Express
San Antonio, Texas
03.2015 - Current
- Trained service dogs in obedience and specialized tasks, enhancing client satisfaction and meeting specific needs.
- Developed customized training programs based on unique client needs.
- Collaborated with clients to enhance dog-handler communication techniques, strengthening the bond and effectiveness of service teams.
- Implemented positive reinforcement techniques to encourage desired behaviors.
- Conducted assessments to evaluate dog behavior and training advancement.
- Maintained comprehensive records of training sessions and progress, facilitating client updates and informed decision-making.
Customer Support Specialist
Lowes
San Antonio, Texas
11.2013 - 04.2015
- Assisted customers with product inquiries and service requests to enhance overall shopping experience.
- Educated customers on product features and benefits to enhance their shopping experience.
- Ensured customer satisfaction by applying effective communication and problem resolution techniques.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Maintained knowledge of store policies, promotions, and inventory for accurate assistance.
- Collaborated with team members to streamline support processes and improve efficiency.
- Collaborated with sales and marketing departments to resolve complex customer issues efficiently.
Medical Assistant
Schertz Chiropractic
Schertz, Texas
09.2008 - 08.2013
- Assisted chiropractors in patient examinations and treatment procedures.
- Managed patient records, ensuring confidentiality and compliance with regulations to protect patient information.
- Educated patients on treatment plans and post-care instructions clearly.
- Prepared treatment rooms, ensuring cleanliness and readiness for patient care.
- Collaborated with staff to improve patient experience and streamline office operations, contributing to a more efficient workflow.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Recorded detailed notes during patient visits to support continuity of care and accurate documentation.
Customer Service Representative
Petsmart
Victoria, Texas
08.2005 - 07.2008
- Addressed customer questions in a timely manner and resolved issues efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers in selecting pet supplies and products.
- Provided guidance on pet care and product usage.
- Processed transactions accurately at point of sale.
- Educated customers on loyalty programs and promotions.
- Maintained cleanliness and organization of sales floor displays.
- Managed inventory levels and restocked merchandise regularly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Calhoun High School
Port Lavaca, Tx05-2005
Bachelor of Arts - Physical Therapy Assistant
Victoria College
Victoria, TXSkills
- Canine behavior assessment
- Customized training programs
- Record keeping and attention to detail
- Clear communication techniques
- Problem solving
- Team collaboration
- Patience and consistency
Timeline
Service Dog Trainer
Service Dog Express
03.2015 - Current
Customer Support Specialist
Lowes
11.2013 - 04.2015
Medical Assistant
Schertz Chiropractic
09.2008 - 08.2013
Customer Service Representative
Petsmart
08.2005 - 07.2008
High School Diploma -
Calhoun High School
Bachelor of Arts - Physical Therapy Assistant
Victoria College