Summary
Overview
Work History
Education
Skills
Timeline
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BEVERLY A. CARTER

Attleboro,ME

Summary

Client Services professional with proven track record in driving client satisfaction and operational excellence. Adept at fostering team collaboration and adapting to evolving requirements. Skilled in relationship management, strategic planning, and conflict resolution. Known for delivering measurable results and maintaining high standards in client engagement.

Overview

14
14
years of professional experience

Work History

Client Services Director

New England Success Coaching
01.2013 - 01.2025
  • Manager of support and enrollment for high level coaching programs specializing in high ticket sales conversations including tracking and follow up to ensure closure for right fit clients.
  • Directed support staff to ensure accurate and timely service to new and potential clients.
  • Steady, mature, and positive powerhouse with 25 years of experience in customer support roles with financial responsibilities.
  • Special touch with getting payments back on track with buyers who miss payments.
  • Handled all collections and support for unsettled payments.
  • Advising buyers about options to realistically complete payment obligations in a timely manner while holding true to customer and company values.
  • Provide meaningful and timely customer service through the customer service platform Zendesk.
  • Tracking and communication with clients who have questions, concerns or issues until client satisfaction is achieved.
  • Management of company support team in response to customer needs including daily issues, login, product access and random confusion to relieve customers of any and all frustration that could affect their impression and experience dealing with all aspects of the business.

Welcome Center Director

Newman YMCA
01.2011 - 01.2013
  • Wrote business plans and identified growth opportunities and new initiatives.
  • Supervised a staff of 7 employees, created and led training programs and ongoing assessments of team members to continually develop their abilities and to meet departmental goals.
  • Produced a monthly newsletters to promote programs, highlight sponsors and increase membership.
  • Developed and managed quarterly fundraisers, coordinated promotions and special events.
  • Established and maintained budget and reports.
  • Promoted featured programs and benefits of the center to community and prospective customers.
  • Attended leadership meetings and plans for the overall growth of the business.

Education

Associate of Arts -

Massasoit Community College
Brockton, MA

Skills

  • Customer satisfaction
  • Relationship management
  • Time management skills
  • Clear communication skills

Timeline

Client Services Director

New England Success Coaching
01.2013 - 01.2025

Welcome Center Director

Newman YMCA
01.2011 - 01.2013

Associate of Arts -

Massasoit Community College

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BEVERLY A. CARTER