Telephone Operator
The Pierre, A Taj Hotel, New York
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.
