Summary
Overview
Work History
Education
Skills
Timeline
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Beverly Austin

Birmingham,AL

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

31
31
years of professional experience

Work History

Shift Leader

Hardee's Restaurant
Pinson, AL
01.1993 - 09.1995
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance and provided feedback for improvement.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Cashier Team Lead

Walmart
Birmingham, AL
09.1995 - 02.2001
  • Managed scheduling, payroll, and time off requests for team members.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Processed refunds and exchanges according to company policy.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Trained new cashiers on proper use of registers and store policies.
  • Developed strong working relationships with team members to foster collaboration.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Performed daily opening and closing procedures for the register area.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Assisted customers with locating items within the store when requested.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Monitored cashier performance, providing feedback as needed.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Head Cashier

Lowes Home Improvment
Trussville, AL
02.2001 - 09.2020
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Investigated discrepancies between reported sales figures and actual amounts collected at registers.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Identified opportunities for improving operational efficiency through process optimization initiatives.
  • Developed creative solutions for reducing costs associated with managing the cashier staff.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Participated in annual inventory audits to verify stock counts against physical inventories.
  • Verified employee timecards for accuracy and completeness prior to submitting payroll information.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
  • Helped with purchases and signed customers up for rewards program.
  • Collaborated with other department heads to streamline operations and enhance interdepartmental communication.
  • Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
  • Ensured compliance with legal and company policies regarding transactions, returns, and exchanges.
  • Managed scheduling of cashier shifts to ensure adequate coverage during peak hours and special events.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Developed strategies to minimize checkout wait times and improve overall customer shopping experience.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Evaluated and recommended improvements to the checkout area layout and cashier workflow to increase efficiency.

Team Member

Amazon
Bessemer, AL
09.2021 - Current
  • Collaborated with team members to maximize productivity and efficiency.
  • Maintained a clean and organized work area throughout shift.
  • Participated in training sessions for new employees when needed.
  • Built and maintained working relationships with peers and upper management.
  • Upheld high standards of productivity and quality in operations.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Looked for ways to go above and beyond job requirements.
  • Rotated through series of different stations based on team needs.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Trained new team members using approved training materials and information.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assessed company operations for compliance with safety standards.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored operations and reviewed records and metrics to understand company performance.

Education

High School Diploma -

Pinson Valley High School
Pinson, AL
05-1995

Skills

  • Equipment Troubleshooting
  • Customer Service Management
  • Production Scheduling
  • Operations Support
  • Production Reporting
  • Problem-Solving
  • Policy Enforcement
  • Professional Appearance
  • Quality Inspections
  • Shift checklists
  • Safety processes and procedures
  • Drawer Assignments
  • Inventory Counts
  • Role Modeling
  • Policy and Procedure Enforcement
  • Client Service
  • Team Collaboration and Leadership
  • Team Leadership
  • Technical Support
  • Operations Management
  • Flexible Schedule
  • Shift Paperwork Completion
  • Goal Setting and Tracking
  • Account Management
  • Motivational Leadership
  • Sales and Upselling
  • Staff Training and Development
  • Employee Scheduling
  • Staff Development
  • Positive Attitude
  • Shift Scheduling
  • Employee Attendance Monitoring
  • Complaint resolution
  • Team motivation
  • Creative Problem-Solving
  • Assigning Work
  • Cash Handling
  • Training Assistance
  • Strong verbal and written communication
  • Staff Supervision
  • Team Supervision

Timeline

Team Member

Amazon
09.2021 - Current

Head Cashier

Lowes Home Improvment
02.2001 - 09.2020

Cashier Team Lead

Walmart
09.1995 - 02.2001

Shift Leader

Hardee's Restaurant
01.1993 - 09.1995

High School Diploma -

Pinson Valley High School

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