Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Beverly Ayers

Roscoe,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

Compliance Manager

Elephant Vapor
01.2015 - 06.2023
  • State Licensing (Nation Wide)
  • Filing State Excise Tax (Nation Wide)
  • Received and maintained inventory for 5 locations
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
  • Facilitated company-wide review of personnel wage and hour practices.
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained new employees on proper protocols and customer service standards.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Prepared records and data for regular audits.

Front End Manager

Vape Stop
11.2013 - 01.2015
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained strong customer relations and effective customer service standards.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw cashier operations, bookkeeping and security.
  • Prepared weekly employee work schedules to meet operational needs.
  • Managed shelf inventory
  • Created employee schedules to align coverage with forecasted demands.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Monitored cash drawers to verify adequate cash supply.

Pit Clerk

Paris Casino
07.2013 - 11.2013
  • Customer Service, Data Entry (player info, player ratings)
  • Tracked guest play, printed payout marker and balanced fills, credits and markers activity to safeguard company assets and support cage.
  • Enrolled table games guests in membership loyalty program to enhance guest experience, collect information for future marketing events and track transactions for compliance.
  • Verified actual amount of markers in pit versus computer totals to properly account for credit instruments.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Informed security personnel and supervisors of problems, violations or irregularities.

Seasonal Retail Associate

JC Penny's
10.2012 - 04.2013
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Worked with loss prevention in monitoring shopper behavior.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Assistant Bakery Manager

Safeway
01.2009 - 09.2009
  • Customer Service, Packaging product, Baking signature recipes
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Inspected goods to establish accurate pricing and labeling.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Inspected, checked and monitored baking products and supplies to guarantee freshness.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

General Laborer

Spherion Mid Ohio
04.2008 - 09.2008
  • MTD Shelby - Packaging & Assembling product,
  • IB-Tech Bucyrus - Assembling seat glides & quality control


Credit Manager

Rent-A-Center
08.2005 - 12.2005
  • Sales - Phone, In-Store, in the field, Inventory, Scheduling deliveries, Updating Customer Accounts, Running credit, Verifying Customer Information, Data Entry
  • Monitored accounts for signs of fraud and non-payment issues.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Obtained and reviewed credit references
  • Developed strategies to expedite payments and customer resolutions.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Fielded customer questions and complaints and rectified issues.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Supervised delivery staff and general productivity.
  • Coordinated efficient routes and schedules for delivery teams.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Directed activities of staff performing pre-trip checklist and maintenance of equipment, and vehicles.

VIP Supervisor & Tournament Coordinator

Edgewater Hotel/Casino
10.2001 - 05.2005
  • Data Entry in CMS,
  • Preparing & Mailing Win/Loss reports for customers
  • Complying with gaming regulations (preparing w2G's, Foreign Withholding, W-9 s etc.)
  • Complying with Internal Audit
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
  • Collaborated with over 10 departments to guarantee tournament customer's enjoyment and satisfaction.
  • Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Coordinated staff schedules, rotations and breaks.
  • Interpreted and enforced rules on gaming floor
  • Making sure my employees are knowledgeable about each property wide promotion.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Wedding Coordinator/Transportation Supervisor

Riverside
07.1998 - 01.2001
  • Random drug testing for ADOT &; Coast Guard,
  • Use of 2-way communication system and deployment of drivers (land & water),
  • Accounts payable for the department,
  • Billing & Invoicing of gas usage (land & water)
  • Oversaw setup and breakdown of wedding decorations and supplies.
  • Worked closely with clients to develop personalized wedding plan that fit within budget.
  • Collaborated with bridal couple to achieve expectations and vision for wedding.
  • Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
  • Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
  • Scheduled appointments with potential clients to discuss wedding plans.
  • Established and managed communications with vendors, confirming service and supply delivery.
  • Developed and adhered to timelines to keep ceremony and reception running smoothly.
  • Helped bridal couple select wedding decorations and floral arrangements, menus and music.
  • Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
  • Coordinated with vendors in securing necessary supplies and services for wedding.
  • Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
  • Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Organized records of vehicles, schedules and completed orders.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Oversaw team of 35 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

General Studies

Mohave Community College
Kingman, AZ

High School Diploma -

Mohave High School
Bullhead City, AZ
05.1991

Skills

  • 10 key
  • Billing
  • Computer literacy
  • Customer service
  • Data entry
  • File management
  • Microsoft Office
  • Regulatory Documentation
  • Compliance Documentation
  • Training Coordination
  • Staff Training
  • Customer Retention
  • Performance Monitoring
  • Customer Service
  • Inventory Management
  • Decision-Making
  • Management
  • Staff Management
  • Account Management
  • Positive and Upbeat
  • Decisive
  • B to B Sales
  • Log Book Maintenance
  • Document Scanning
  • Staff Development
  • Schedule Preparation
  • Performance Evaluations
  • Team Leadership
  • Verbal and Written Communication
  • Time Management
  • Employee Supervision
  • Team Supervision
  • Staff Hiring
  • Organizational Skills
  • Excellent Multi-Tasking Ability
  • Scheduling
  • Training and Coaching
  • Customer Relations

Timeline

Compliance Manager

Elephant Vapor
01.2015 - 06.2023

Front End Manager

Vape Stop
11.2013 - 01.2015

Pit Clerk

Paris Casino
07.2013 - 11.2013

Seasonal Retail Associate

JC Penny's
10.2012 - 04.2013

Assistant Bakery Manager

Safeway
01.2009 - 09.2009

General Laborer

Spherion Mid Ohio
04.2008 - 09.2008

Credit Manager

Rent-A-Center
08.2005 - 12.2005

VIP Supervisor & Tournament Coordinator

Edgewater Hotel/Casino
10.2001 - 05.2005

Wedding Coordinator/Transportation Supervisor

Riverside
07.1998 - 01.2001

General Studies

Mohave Community College

High School Diploma -

Mohave High School

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Beverly Ayers