Beverly Betterley
Battle Creek,MI
Summary
Dynamic and results-driven professional with extensive experience at R W Mercer, excelling in route optimization and customer service. Proven ability to resolve conflicts and enhance team performance through effective communication and training. Recognized for maintaining high safety standards while fostering a positive environment for both staff and clients.
Overview
2026
2026
years of professional experience
Work History
Asst Branch Mdgr
R W Mercer
- Coordinated daily routes for waste collection, optimizing schedules for efficiency and timely service.
- Managed communication between drivers and customers, addressing inquiries and resolving issues promptly.
- Utilized dispatch software to track vehicle locations, ensuring accurate routing and resource allocation.
- Assisted in training new dispatch staff on operational procedures and system usage to enhance team performance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Bus Attendant
Dean Transportation
Battle Creek MI
10.2019 - Current
- Assisted passengers with boarding and disembarking, ensuring safety and comfort during transit.
- Monitored bus cleanliness and organization, maintaining a welcoming environment for riders.
- Communicated effectively with drivers to coordinate schedules and enhance service efficiency.
- Supported emergency procedures, implementing safety protocols to ensure passenger security.
- Responded promptly to passenger inquiries and concerns, fostering positive interactions on routes.
- Participated in training sessions, developing knowledge of company policies and operational standards.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Assisted juvenile passengers in crossing roadway safely.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for bus attendants.
- Promoted a positive atmosphere on the bus by interacting courteously and professionally with riders from diverse backgrounds.
Dispatcher
Republic Services
Battle Creek, MI
05.2019 - 06.2023
- Coordinated daily routes for waste collection, optimizing schedules for efficiency and timely service.
- Managed communication between drivers and customers, addressing inquiries and resolving issues promptly.
- Utilized dispatch software to track vehicle locations, ensuring accurate routing and resource allocation.
- Assisted in training new dispatch staff on operational procedures and system usage to enhance team performance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Secretary
KVCC
Kalamazoo, MIHigh School Diploma - General Studies
Lot Norrix
Kalamazoo, MI06.1972
Skills
- Route optimization
- Customer service
- Conflict resolution
- Dispatch coordination
- Safety compliance
- Communication skills
- Team leadership
- Training and development
- Record keeping
- Time management
- Software utilization
- Professional interaction
- Scheduling efficiency
- Fast learner
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Data entry
- Workload management
- Problem-solving
- File and record keeping
- Support services
- Administrative duties
- Basic mathematics
- Schedule and calendar management
- Office administration
- Administrative tasks
- Administrative support
- Schedule coordination
- File management
- Data confidentiality
- Document control
- Operations support
- Decision-making
- Basic accounting
- Multi-line phone systems
- Record preparation
- Expense reporting
- Corporate procedures
- Mail sorting and distribution
- Accounting support
- Billing and coding
- Multitasking and organization
- Flexibility and adaptability
- Client interaction
- Editing and proofreading
- Inventory management
- Office equipment operation
- Office oversight
- Documentation and filing
- Email correspondence
- Types number wpm
- Clerical task proficiency
- Call reception
- Positive and professional
- Calm demeanor
- Multitasking
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Active listening
- Professional and mature
- Excellent communication
- Team building
Timeline
Bus Attendant
Dean Transportation
10.2019 - Current
Dispatcher
Republic Services
05.2019 - 06.2023
Asst Branch Mdgr
R W Mercer
Secretary
KVCC
High School Diploma - General Studies
Lot Norrix