Beverly Boggs
Nashville,TN
Summary
Experienced with managing access protocols and ensuring system efficiency. Utilizes strong problem-solving abilities to enhance data security and user experiences. Track record of collaborating with teams to meet organizational standards and adapt to changing requirements. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Access Specialist
Vanderbilt University Hospital
02.2025 - Current
- Serve as the primary point of contact for patients, providers, and clinical staff, expertly managing high-volume inbound and outbound communication for appointment scheduling and registration.
- Monitored data integrity in electronic health records to ensure accurate patient information management.
- Facilitated patient access to medical services through effective communication and problem-solving.
- Led initiatives to optimize resource utilization, enhancing overall departmental performance and efficiency.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Provided general administrative support including data entry, document preparation, and mail distribution.
- Streamlined appointment scheduling, enhancing operational efficiency for healthcare providers.
- Reduced errors in billing information by carefully reviewing documents before submission to insurance carriers.
- Enhanced data accuracy by meticulously updating patient records in the electronic health record system.
- Data Entry/Integrity (98% accuracy), Electronic Medical Records (EMR) Systems, Data Tracking & Reporting, Detail-oriented, CRM proficiency, Process Improvement & Workflow Optimization (Reduced time-to-hire by 20-30%).
Recruiting Coordinator
CGI
03.2022 - 07.2024
- Managed applicant tracking and interview scheduling for 500+ job openings annually.
- Coordinated with hiring managers and candidates to streamline communication.
- Organized and facilitated interview processes, improving candidate experience and enhancing team collaboration.
- Maintained tracking spreadsheets and ensured compliance in recruiting procedures.
- Utilized social media for candidate outreach and sourcing strategies.
- Played a key role in reducing time-to-hire by 20% through workflow optimization.
- Coordinated recruitment efforts across multiple departments to streamline candidate sourcing processes.
Talent Acquisition Contact Center Agent
Aramark
09.2020 - 03.2022
- Supported national hiring efforts across multiple departments and locations.
- Improved candidate sourcing efficiency, resulting in a 15% cost reduction per hire.
- Provided exceptional customer service using CRM tools, phone, and email.
- Achieved a 90% offer acceptance rate through personalized candidate communication.
- Led initiatives to enhance training programs, resulting in improved onboarding processes for new hires.
- Developed strategies for handling escalated calls effectively, contributing to a positive customer experience.
- Assisted in training new hires by sharing best practices and offering guidance on company processes.
Human Resource Coordinator
Aramark
10.2019 - 09.2020
- Led recruitment coordination for 500+ positions, including job fairs at 40+ universities.
- Reduced time-to-hire by 20% by enhancing interview scheduling and pre-screening.
- Boosted offer acceptance rate by 15% with strategic engagement campaigns.
- Managed a recruitment team and talent pool across multiple states and departments.
Human Resource Associate
Aramark
10.2018 - 10.2019
- Processed over 5,000 applications annually with accuracy and efficiency.
- Streamlined onboarding processes, cutting time-to-hire by 30%.
- Increased quality of hire by 30% via improved job descriptions and assessments.
Payment Services
Aramark
09.2016 - 10.2017
- Resolved payroll and expense-related issues, improving service response by 40%.
- Automated routine tasks, boosting departmental efficiency.
Customer Service Representative
iCare
07.2016 - 09.2016
- Managed 500+ daily calls/emails with 95% issue resolution on first contact.
- Enhanced order processing efficiency and built rapport with customers.
Customer Service Representative
WellCare Health Plans
10.2015 - 03.2016
- Educated members on complex health plan policies, procedures, and benefits, ensuring full understanding and satisfaction.
- Logged and documented service interactions with 98% accuracy.
- Increased customer retention by 25% through personalized follow-ups.
- Maintained accurate records of customer interactions using CRM software for reporting purposes.
- Analyzed service metrics to identify trends and recommend strategic solutions for operational efficiency.
Education
Diploma - Human Resources Management
Post University
Waterbury, CT12.2021
Certification - Certified Nurse Assistant
SASH
Nashville10-2014
Skills
- Healthcare Administration: Patient Scheduling & Registration, EMR Systems (Epic, Cerner, etc), Insurance Verification & Pre-Authorization, Clinical Staff Collaboration, HIPAA Compliance
- Administrative & Coordination: High-Volume Customer Service, Calendar Management, Data Tracking & Reporting, Process Improvement, CRM & ATS proficiency, Stakeholder Communication
- Recruitment & HR Operations: Full-Cycle Recruitment, Candidate Sourcing & Engagement, HR Policies, Onboarding & New Hire Orientation
- Customer support
Timeline
Access Specialist
Vanderbilt University Hospital
02.2025 - Current
Recruiting Coordinator
CGI
03.2022 - 07.2024
Talent Acquisition Contact Center Agent
Aramark
09.2020 - 03.2022
Human Resource Coordinator
Aramark
10.2019 - 09.2020
Human Resource Associate
Aramark
10.2018 - 10.2019
Payment Services
Aramark
09.2016 - 10.2017
Customer Service Representative
iCare
07.2016 - 09.2016
Customer Service Representative
WellCare Health Plans
10.2015 - 03.2016
Diploma - Human Resources Management
Post University
Certification - Certified Nurse Assistant
SASH
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