Beverly Boyd

• Evaluated client needs for treatment programs using ASAM in pre-intake assessment for Nursing Department.
• Compiled Call Report for CEO and Marketing Team, ensuring accuracy and relevance of data.
• Interacted with Corporate Director of Admissions, Executive Assistant, Administration and Client Supervisors for scheduling and administration tasks.
• Directed clients to alternate locations that meet both therapeutic and financial criteria.

• Managed appointment schedules for both clients and clinicians at Passages Malibu.
• Facilitated client needs/requests through in-person, phone, and virtual meetings as per the Chief Operating Officer's guidance.
• Gained experience in auditing clinical group notes under the guidance of Scheduling Manager and EMR Administrator.
• Collaborated with HR to ensure a supervised co-worker's observance of professional boundaries.
• Coordinated expense reports for the CFO related to office supplies across multiple departments.
• Effectively supervised 2-3 receptionist while multitasking as a scheduling coordinator.

Answer telephone, screen, and direct calls

• Take and relay messages
• Provide information to callers
• Greet guests entering the organization
• Direct persons to correct destination
• Deal with questions from the staff and clients
• Ensures knowledge of staff movements in and out of organization
• General administrative and clerical support
• Receive and sort mail and deliveries
• Keep reception area neat and organized
• Assist with keeping the office supply storage area neat and well stocked

• Handled daily schedule ensuring operational readiness from early morning to night.
• Maintained cleanliness of Hot Room between sessions.
• Enhanced database with up-to-date client information.
• Coordinated management of member accounts via the MindBody software.
• Oversaw social media activity across multiple channels including YouTube and Instagram.

• Fulfilled customer orders, handled cash and credit transactions, and built strong customer rapport.
• Strengthened multitasking, communication, and media skills by gaining a better understanding of how to flow with a team during highly impacted catering events.

• Supervised Night Shift as the only license nurse on duty.
• Updated/Observed Patient Recovery after Surgery or in Hospice Care.

• Assisted Patients with Activities of Daily Living.
• Updated/Observed Patient Recovery after Surgery or in Hospice Care.

• Managed Office Supplies, Vendor Invoices, Paid Bills, and in charge of organization and upkeep.
• Coded and Entered Invoices on Yardi Systems.