Carla HIlls
Victorville,CA
Summary
Dynamic customer service professional with a proven track record at Clever Creations, excelling in process improvement and building rapport. Recognized for exceptional service, I effectively managed time and utilized direct sales techniques to enhance customer satisfaction and drive revenue growth. Committed to delivering tailored product solutions that meet client needs. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Youngsiac
Victorville, CA
02.2020 - Current
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Inspected incoming materials for damage.
- Traced missing material and shipments through vendor and customer communications.
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Reviewed purchase orders against invoices to ensure items were received correctly.
Entrepreneur
Mercari/Ebay
Victorville, California
05.2014 - Current
- Offered product and service consultations and employed upselling techniques.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Listened to customer needs to identify and recommend best products and services.
Voter Registration/Petitioner
Self Employed Services
Victorville, CA
05.2014 - 05.2024
- Initiated conversations with clients through effective communication techniques.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
Education
Real Estate
Allied Real Estate (Real Estate School)
Los Angeles, CA06-2024
Skills
- Customer service
- Time management
- Product and service solutions
- Direct sales
- Building rapport
- Process improvement
Certification
- Real Estate Certificate
Timeline
Customer Service Representative
Youngsiac
02.2020 - Current
Entrepreneur
Mercari/Ebay
05.2014 - Current
Voter Registration/Petitioner
Self Employed Services
05.2014 - 05.2024
Real Estate
Allied Real Estate (Real Estate School)
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