Beverly Burton
Houston,TX
Summary
Proven professional with extensive experience at United Airlines, adept in passenger safety management and emergency care. Excelled in customer service and crew coordination, significantly enhancing passenger satisfaction and safety. Demonstrated strong work ethic and reliability, ensuring compliance with FAA regulations and company policies.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
12.2005 - 06.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
Service Order Admin/Sales Specialist
AT&T
09.1970 - 10.2003
- Improved customer satisfaction with timely and accurate service order updates.
- Maintained detailed records of service orders, enabling accurate tracking and reporting.
- Managed high call volume efficiently to ensure all service requests were promptly attended to.
- Resolved conflicts and addressed customer concerns professionally, maintaining positive relationships.
- Ensured compliance with company policies and procedures in the handling of service orders.
- Provided first-rate service to all customers and potential customers.
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Flight safety
- FAA Regulations
- Passenger safety management
- Company policy adherence
- Issue Resolution
- Emergency Care
- Crew Coordination
- Equipment Oversight
Certification
Phillis Wheatley High School
Houston Community College
University of Phoenix
San Jacinto College
- Real Estate
- License Realtor
Timeline
Flight Attendant
United Airlines
12.2005 - 06.2020
Service Order Admin/Sales Specialist
AT&T
09.1970 - 10.2003
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Kathryn ShawKathryn Shaw
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Brian SteeleBrian Steele
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District