Hi, I’m
Beverly Bush
Patient Safety Attendant
Marshville,NC
Summary
Dynamic and detail-oriented professional with strong organizational skills and a proven track record at Atrium Health. Adept at enhancing patient satisfaction through effective communication and compassionate care. Skilled in data entry and time management, consistently improving workflow processes and ensuring compliance with confidentiality standards.
Overview
20
years of professional experience
Work History
Atrium Health Children's Levine Hospital
Patient Safety Attendant
08.2021 - Current
Job overview
- Monitored patient progress and reported changes to healthcare professionals.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
Atrium Health Carolinas Medical Center
Environmental Services Technician
08.2020 - 08.2021
Job overview
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Implemented an improved workflow process, streamlining daily tasks, and improving overall productivity within the department.
American Red Cross
Call Center Representative
03.2018 - 08.2020
Job overview
- Contacted blood donors by telephone using a dialer system recruit for blood donations.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Schedule appointments while maintaining a high level of professionalism when interacting with customers, ensuring positive experiences and donor show rates.
Xerox Corporation
Customer Care Agent II
05.2012 - 03.2018
Job overview
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced response times by implementing effective organizational strategies in managing inquiries.
Abram & Associates Realtors
Receptionist
11.2004 - 05.2012
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Greenwood High SchoolGreenwood, MS
High School Diploma
University Overview
- 3.4 GPA
Skills
- Organization skills
- Time management
- Telephone skills
- Detail-oriented data entry
- Strong written communication skills
Certificate
Certified Phlebotomy Technician
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Safety Attendant
Atrium Health Children's Levine Hospital
08.2021 - Current
Environmental Services Technician
Atrium Health Carolinas Medical Center
08.2020 - 08.2021
Call Center Representative
American Red Cross
03.2018 - 08.2020
Customer Care Agent II
Xerox Corporation
05.2012 - 03.2018
Receptionist
Abram & Associates Realtors
11.2004 - 05.2012
Greenwood High School
High School Diploma
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