Beverly Canabano
Temecula,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Manager/Budget Manager/Event Coordinator/Customer Service Associate
USN
09.2019 - 09.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Managed project budgets, forecasted expenses, and maintained cost control to maximize efficiency.
- Collaborated with department heads to align budget priorities and ensure budget compliance.
- Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated all aspects of event logistics, including venue selection, vendor negotiations, and participant registration.
- Developed and managed participant registration processes, including online registration platforms and on-site registration procedures.
- Oversaw registration databases and ensure accurate and up-to-date participant information.
- Generated registration reports, providing insights to management on registration trends and participant demographics.
- Resolved registration issues and addressed participant concerns in a courteous and timely manner.
- Provided exceptional customer service to event participants, addressing inquiries and troubleshooting issues promptly.
- Assisted with scheduling appointments, handling inquiries, and managing customer requests.
- Trained staff on operating procedures and company services
Medical Records Clerk
USN
01.2018 - 08.2019
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Collaborated with medical staff to retrieve and deliver records for patient care and medical research.
- Sorted and distributed incoming and outgoing medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in training new staff on medical record processing and filing procedures.
Community Relations Coordinator/Operations Coordinator
USN
12.2016 - 01.2018
- Developed and implemented community engagement strategies to enhance the organization's public image and reputation.
- Planned and coordinated community events, workshops, and outreach programs to address community needs and concerns.
- Established and maintained relationships with community members, business, and government entities.
- Ensured compliance with safety regulations, quality standards, and industry best practices.
- Managed day-to-day operational tasks, such as scheduling, logistics coordination, and vendor management.
Overnight Stocker
Walmart
10.2014 - 05.2016
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Stocked designated items on shelves, end caps and displays.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Associate Manager
Big Lots
11.2009 - 01.2014
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented visual merchandising and product placement initiatives to optimize store layout and enhance customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Waitress
American Hoagies
07.2009 - 10.2009
- Greeted and seated customers with a warm and welcoming attitude, creating a positive first impression.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Efficiently took food and beverage orders, ensuring accuracy and catering to special dietary requests.
Education
No Degree - Psychology
Palomar College
San Marcos, CA06.2025
Skills
- Strong leadership and team-building abilities
- Exceptional customer service skills and interpersonal skills
- Strong communication and active listening abilities
- Project and program management
- Event logistics and coordination
- Ability to multitask and work in a fast-paced environment
- Attention to detail and strong organizational skills
- Ability to work effectively in a team and independently
- Time management and prioritization skills
Certification
- Suicide Intervention Skills Certification, LivingWorks - 2017 - Present
- Security Clearance, USN - June 2016 - Present
Timeline
Program Manager/Budget Manager/Event Coordinator/Customer Service Associate
USN
09.2019 - 09.2023
Medical Records Clerk
USN
01.2018 - 08.2019
Community Relations Coordinator/Operations Coordinator
USN
12.2016 - 01.2018
Overnight Stocker
Walmart
10.2014 - 05.2016
Associate Manager
Big Lots
11.2009 - 01.2014
Waitress
American Hoagies
07.2009 - 10.2009
No Degree - Psychology
Palomar College
- Suicide Intervention Skills Certification, LivingWorks - 2017 - Present
- Security Clearance, USN - June 2016 - Present
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