Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Chapman

Greenleaf,ID

Summary

Accomplished leader with expertise in donor engagement and operations management, honed at Greenleaf Friends Academy. Proven track record in boosting revenue and enhancing stakeholder relationships. Skilled in strategic board engagement and effective communication, driving successful fundraising campaigns, and fostering collaborative teamwork. Consistently delivers results through problem-solving and detail-oriented approaches.

Overview

24
24
years of professional experience

Work History

Director of Advancement

Greenleaf Friends Academy
08.2018 - 07.2025
  • Led strategic fundraising initiatives to enhance donor engagement and increase revenue streams.
  • Developed and implemented comprehensive marketing strategies to promote advancement programs effectively.
  • Collaborated with senior leadership to align advancement goals with organizational mission and vision.
  • Mentored and trained staff on best practices in donor relations and stewardship techniques.
  • Cultivated relationships with key stakeholders to foster partnerships that support advancement objectives.
  • Streamlined reporting processes, improving accuracy and efficiency in tracking fundraising progress.
  • Executed events that enhanced community awareness and contributed to overall advancement efforts.
  • Maintained the donor, school, and fundraising databases.
  • Managed the admissions department of the school through marketing efforts, school tours, enrollment processes, communication with faculty and staff, interviews, and processing new students and families into the school life.

Guest Services Director

Quaker Hill Camp and Conference Center
12.2008 - 07.2018
  • Led program development, enhancing camper and guest group engagement and satisfaction.
  • Work closely in recruiting and scheduling guest groups on a year-round basis.
  • Trained staff in proper implementation of program systems, familiarizing them with camp traditions, and verifying basic knowledge of activities.
  • Maintained guest group and camper files, properly storing and maintaining personal information.
  • Evaluated employee performance regularly and provided constructive feedback, leading to continuous professional development among staff members.
  • Coordinated resources to effectively handle the needs of overnight guests for half-week, weeklong, and extended stay camps.
  • Streamlined communication between staff members, which led to increased efficiency and better collaboration during daily camp operations.
  • Managed budgets effectively for optimal resource allocation, ensuring all camp activities were well-funded without overspending.
  • Managed camp operations for the facility serving over 100 guest groups annually, including full week-long summer camps.
  • Responsible for the weekly staff scheduling of all employees. Making sure that areas of work were filled and managed.

Guest Services Director

Twin Rocks Friends Camp and Conference Center
05.2001 - 12.2008
  • Led guest service team, ensuring high standards of customer satisfaction and operational efficiency.
  • Managed guest feedback systems, addressing concerns promptly to foster positive relationships.
  • Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
  • Boosted revenue with strategic marketing to churches, youth groups, and other non-profit organizations.
  • Worked directly with guest group leaders to ensure a well-planned, managed booking, coordinating of events, and their stay at the camp.
  • Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Increased repeat business through exceptional service, loyalty program promotion, and personalized follow-up communications.
  • Developed rapport with guests, anticipating needs and providing tailored recommendations for local attractions.
  • Created and managed accurate occupancy forecasts and budgets.
  • Maintained the camp's database, updated addresses, businesses, and other communication.
  • Supervised the housekeeping and food service departments in aspects of hiring, training, and helping reach the goals and mission of the camp.

Education

No Degree -

George Fox University
Newberg, OR

No Degree -

Northwest Nazarene University
Nampa, ID

Skills

  • Donor engagement
  • Strategic board engagement
  • Consistent professional presence
  • Alumni relations
  • Fundraising campaigns
  • Charitable contribution management
  • Collaborative teamwork
  • Prioritization and scheduling
  • Problem-solving
  • Organizational skills
  • Database management
  • Effective communication
  • Detail-oriented
  • Rapport and relationship building
  • Operations management

Timeline

Director of Advancement

Greenleaf Friends Academy
08.2018 - 07.2025

Guest Services Director

Quaker Hill Camp and Conference Center
12.2008 - 07.2018

Guest Services Director

Twin Rocks Friends Camp and Conference Center
05.2001 - 12.2008

No Degree -

George Fox University

No Degree -

Northwest Nazarene University

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