Summary
Overview
Work History
Skills
Timeline
Generic

Beverly Cobb

Philadelphia,PA

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Patient Financial Counselor

Temple University Health System
Philadelphia, PA
07.2022 - Current
  • Assist patients in understanding the details of their bills, including deductibles, and co-pays.
  • Utilize alternative means for obtaining coverage for uninsured or underinsured patients.
  • Perform complex insurance verification and eligibility determinations with internal and external sources.
  • Initiated financial approval or denial of elective procedures based on adequate health coverage, and the patient's ability to pay.

Unit Secretary

Jefferson Health System
Philadelphia, PA
06.2021 - 08.2023
  • Provided clerical and administrative support to the nurse manager for the labor and delivery unit.
  • Greeted patients and families, answered phone calls, and managed medical records.
  • Processed check-in, check-out, and admissions for expecting mothers and newborns.
  • Ensured all paperwork was completed accurately prior to discharge or transfer of a patient from labor and delivery unit.
  • Coordinated with nurses, physicians, and other healthcare staff to ensure smooth operations.
  • Maintained supply inventory levels in the unit and requested additional supplies as needed.

Account Resolution Specialist

University of Pennsylvania Health System
Philadelphia, PA
04.2021 - 05.2022
  • Served as the first point of contact for addressing complex account issues, patient concerns, and day-to-day billing and insurance inquiries.
  • Managed EPIC APM work queues related to the following functions: charge review, claim edits, and rejections.
  • Investigated and followed up on claim edits, denials, and underpayments by insurance carriers regarding the open balance to obtain payment.
  • Provided insight on denial trends, or the root cause of denials, to reduce future denials and expedite the reprocessing of claims.
  • Identified untimely accounts and performed accurate and timely write-offs, adhering to policy guidelines.

Preregistration Specialist

University of Pennsylvania Health System
Philadelphia, PA
06.2018 - 04.2021
  • Ensured financial security of elective exams, procedures, and elective/emergent admissions, same-day service requests, or add-on services.
  • Obtained and documented specific details related to the authorization.
  • Followed up with referring sources for all 'pended' or 'denied' authorization requests.
  • Verified patient demographic information, insurance benefits, and financial data.
  • Ensured medical necessity coverage, order compliance, corrected registration data, and rescheduled patients as needed.
  • Financial counselors advised patients and families on financial responsibilities, possible coverage problems, and provided alternatives; discussed benefit denials, drafted financial arrangements, provided cost estimates, assessed, and completed ABNs with patients.

Skills

  • Revenue cycle management
  • Customer service
  • Data entry
  • MS Office
  • Problem-solving abilities
  • Interpersonal communication
  • Multitasking capacity
  • Organizational skills

Timeline

Patient Financial Counselor

Temple University Health System
07.2022 - Current

Unit Secretary

Jefferson Health System
06.2021 - 08.2023

Account Resolution Specialist

University of Pennsylvania Health System
04.2021 - 05.2022

Preregistration Specialist

University of Pennsylvania Health System
06.2018 - 04.2021

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Beverly Cobb