Summary
Overview
Work History
Education
Skills
Timeline
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BEVERLY JACKSON

COCKEYSVILLE,MD

Summary

Dynamic professional with a proven track record in administrative support and customer service, notably. Excelled in enhancing office productivity and patient experience through effective communication and time management. Demonstrated leadership in optimizing operations and exceeding service expectations, leveraging skills in office management and switchboard operation.

Overview

12
12
years of professional experience

Work History

Customer Engagement Leader

Designer Shoe Warehouse
Hunt Valley, MD
11.2021 - Current
  • Verified that all coupons were valid prior to processing them into the system.
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Resolved customer complaints in a professional manner.
  • Answered phone calls to assist customers with questions and orders.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.

ADMINISTRATIVE ASSISTANT

Johnson, Mirmiran & Thompson (JMT)
06.2020 - 10.2024
  • Enhanced office productivity by handling administrative tasks for managers and senior associates
  • Facilitated seamless communication by managing phone calls, emails, and confidential materials
  • Fostered a positive office atmosphere by greeting visitors and maintaining cleanliness
  • Innovated office supply management, ensuring accurate and timely delivery and distribution

OFFICE COORDINATOR

FX Physical Therapy
Baltimore, MD
05.2018 - 06.2020
  • Facilitated superior patient experience, exceeding expectations and fostering strong relationships
  • Enhanced the clinic's professional image through diligent representation and positive attitude
  • Optimized clinic operations by managing daily activities and effectively coordinating with the medical team

RECEPTIONIST/SENIOR SWITCHBOARD OPERATOR

Ricoh America Corporation
Baltimore, MD
04.2014 - 05.2018
  • Directed PBX operations, facilitating seamless communication
  • Tackled emergency calls with quick decision-making
  • Researched and advised on call rates for customer satisfaction
  • Managed reservations for local attractions, enhancing customer service

ON-SITE SERVICE SPECIALIST MS OPS

Ricoh America Corporation
Baltimore, MD
11.2012 - 04.2014
  • Driving professional completion of high-volume copy tasks
  • Ensured equipment functionality through daily Key Ops
  • Administered quality monitoring and problem resolution
  • Handled mail runs and fax transmissions
  • Conducted courier requests and accurate billing

Education

MA - Interdisciplinary Studies, Executive Leader and Conflict Resolutions, Life Coaching

Liberty University
Lynchburg, VA
01.2024

BS - Interdisciplinary Studies, Religion, Business and Computational Sciences

Liberty University
Lynchburg, VA
01.2020

AAS - Business, Computer Administration

Tidewater Technical Institute
Virginia Beach, VA
01.2005

Skills

  • Administrative Support
  • Customer Service
  • Time Management
  • Organization
  • Communication
  • Office Management
  • Switchboard Operation
  • Mail Processing
  • Scheduling
  • Insurance verification
  • Leadership

Timeline

Customer Engagement Leader

Designer Shoe Warehouse
11.2021 - Current

ADMINISTRATIVE ASSISTANT

Johnson, Mirmiran & Thompson (JMT)
06.2020 - 10.2024

OFFICE COORDINATOR

FX Physical Therapy
05.2018 - 06.2020

RECEPTIONIST/SENIOR SWITCHBOARD OPERATOR

Ricoh America Corporation
04.2014 - 05.2018

ON-SITE SERVICE SPECIALIST MS OPS

Ricoh America Corporation
11.2012 - 04.2014

MA - Interdisciplinary Studies, Executive Leader and Conflict Resolutions, Life Coaching

Liberty University

BS - Interdisciplinary Studies, Religion, Business and Computational Sciences

Liberty University

AAS - Business, Computer Administration

Tidewater Technical Institute

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