Beverly Copley
Bertram, TX, US,Texas
Summary
Ambitious, career-focused job seeker with a strong interest in Cybersecurity. Seeking an entry-level Cybersecurity Analyst position to contribute to company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sweet Treat Creator
Batter & Bones (Self-Employed)
Bertram, TX
07.2017 - Current
- Applied skills in creating a range of delicious baked goods, including chocolate breakables and various bakery items.
- Created delicious baked goods to meet client preferences.
- Crafted unique and eye-catching product displays to maintain an appealing presentation.
- Maintained a consistently high level of cleanliness, organization, storage, and sanitation for food and beverage products to uphold quality standards.
- Proficient in finalizing baked goods with a variety of glazes, icings and other toppings.
- Evaluated the quality of raw ingredients and baked goods to ensure adherence to standards.
- Maintained cleanliness and safety standards by conducting regular inspections of baking equipment.
- Created aesthetically pleasing packaging for merchandise.
- Developed innovative confections with distinctive designs.
- Designed confectionery products by utilizing molds and coordinated ingredient procurement with the manufacturer.
- Achieved desired flavors, textures, colors, and bouquets of food products by properly interpreting and following established recipes and procedures.
Advisor II (Seasonal)
Confidential
WFH, TX
05.2024 - 08.2024
- Enhanced record-keeping by ensuring the accuracy and organization of customer account details, contact information, and transactions.
- Delivered exceptional customer service by promptly addressing requests and concerns.
- Maintained high level of customer satisfaction by promptly addressing inquiries, complaints, and resolving problems through personal interactions or phone conversations.
- Analyzed customer needs, communicated intricate technical information effectively and informed about advantageous products and promotions.
- Negotiated and closed deals independently.
Unarmed Security Officer, Level II
Tricorp Security
Midland, TX
07.2017 - 09.2017
- Demonstrated the ability to identify and address security concerns promptly by drafting detailed incident reports and liaising effectively with law enforcement agencies.
- Maintained strict vigilance to ensure no unauthorized entry or exit occurred.
- Detected and intervened in suspicious behavior, effectively preventing any illegal activity.
- Investigated and resolved reported incidents to safeguard company assets.
- Regularly communicated with supervisors to provide updates on observed unusual activity or issues and seek guidance for appropriate actions.
- Ensured compliance with regulations through warning rule violators and promptly removing unauthorized persons.
- Ensured precision in shift logs and reports by documenting routine activities, suspicious circumstances, and critical incidents.
- Promptly responded to alarms by detecting emergency situations through keen listening skills and close observation.
- Delivered friendly and professional support to employees, visitors, and customers.
- Maintained high levels of alertness throughout shifts.
- Promoted awareness and comprehension of security procedures among employees and guests to enhance response effectiveness in emergency situations.
- Evaluated guest identification and employee credentials to determine eligibility for entry onto premises.
- Demonstrated ability to administer prompt first aid and effectively communicate with emergency personnel when required.
- Demonstrated poise during emergencies while liaising with law enforcement and emergency response personnel
Patient Registrar/Cashier
Shannon Clinic
San Angelo, TX
11.2016 - 12.2016
- Welcomed visitors, ascertained reason for their visit in order to promptly complete check-in process.
- Verified insurance coverage and accurately documented patient information to ensure timely and accurate billing.
- Communicated with patients with compassion while keeping medical information private.
- Ensured compliance with HIPAA guidelines to protect patient privacy.
- Scheduled and confirmed patient appointments and consultations.
- Effectively managed and processed diverse insurance and claim forms
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Skillfully liaised between callers and appropriate departments, ensuring seamless communication flow.
- Utilized different software applications including word processing and spreadsheets to generate reports, invoices, letters, and medical records.
- Managed payment processing through the use of a cash register or POS system to facilitate transactions using various payment methods such as cash, check, and credit card.
- Ensured accurate cash handling through accepting payments and processing credit cards, while offering exceptional customer service.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Front Desk Clerk/Housekeeper
Holiday Inn Express Hotel
Ozona, TX
03.2014 - 07.2014
- Documented individual customer actions to determine appropriate charges for room expenses including food, liquor, and phone calls.
- Demonstrated excellent hospitality skills by warmly welcoming guests, effectively managing the check-in procedure, and informing them about policies and amenities.
- Conducted transactions while confirming patient information and processing them according to standard protocol.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Drafted guest invoices and posted charges to individual accounts.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored reservations to track incoming parties and special events.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Responded to inquiries and room requests made online, by phone and via email.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reported damage or theft of hotel property to management.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Retail Assistant
Great Wolf Lodge Resort
Williamsburg, VA
01.2012 - 12.2012
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Demonstrated adeptness in conflict resolution through effective utilization of problem-solving and interpersonal abilities.
- Successfully matched customer needs with appropriate product recommendations.
- Boosted service levels and enhanced overall customer satisfaction by effectively handling and resolving customer complaints. Maintained prompt resolution of higher-level issues through timely escalation to supervisor.
- Recommended merchandise to customers based on needs and preferences.
- Ensured shelves were well-stocked, while organizing displays to highlight specific items for customer attention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
Inbound Call Center Sales Representative
TRG Customer Solutions
Hampton, VA
08.2011 - 12.2011
- Ensured customer satisfaction by resolving inquiries, questions, and concerns with professionalism.
- Efficiently addressed problems with strong call control and adherence to scripts.
- Facilitated resolutions for escalated customer concerns, maximizing client happiness and promoting enduring business connections.
- Consistently achieved or surpassed call speed, accuracy and volume benchmarks.
- Engaged with customers to address and solve issues related to services and billing.
- Ensured up-to-date and correct customer accounts by consistently verifying and modifying contact information in call management databases.
- Provided exceptional service by understanding customer requirements, exploring alternatives, and suggesting appropriate products and services.
- Delivered efficient, friendly, and knowledgeable support for standard questions and concerns.
- Efficiently reviewed information and responded appropriately to callers by navigating through computer systems.
- Engaged with new customers to explain the company's offerings in detail.
Customer Service Representative Team Lead
Roses Department Store
Yorktown, VA
07.2007 - 08.2011
- Trained staff to provide excellent customer service to challenging customers.
- Coordinated schedule to maintain appropriate staff coverage.
- Provided oversight for a team of 4 Customer Services Representatives, evaluating their proficiency, manner of speech and adherence to corporate guidelines.
- Delegated work to staff, setting priorities and goals.
- Delivered leadership and mentorship to recently onboarded employees to ensure understanding of multiple company programs.
- Resolved customer complaints or answered customers' questions.
- Promoted clean, safe, friendly work environment for employees and guests.
- Expertly handled difficult customer complaints, exhibiting a poised and pleasant attitude.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Nurtured lasting customer partnerships to increase repeat patronage.
Education
Bachelor of Science - Administration of Criminal Justice
University of Phoenix
Phoenix, AZ05-2024
High School Diploma -
Tabb High School
Yorktown, VA06-2010
Some College (No Degree) - Business Administration And Management
Thomas Nelson Community College
Hampton, VASkills
- Attention to Detail
- Critical Thinking
- Conflict Management
- Upselling
- Order Processing
- Customer Needs Assessment
- Sales Development
- POS System Operation
- Client Service
- Listening Skills
- Time Management
- Problem-solving skills
- Incident Reporting
- Employee and Visitor Screening
- Data Entry
- Detail-Oriented
- Reliable and Responsible
Certification
- Google Cybersecurity Certificate - August 2024
References
References available upon request.
Timeline
Advisor II (Seasonal)
Confidential
05.2024 - 08.2024
Sweet Treat Creator
Batter & Bones (Self-Employed)
07.2017 - Current
Unarmed Security Officer, Level II
Tricorp Security
07.2017 - 09.2017
Patient Registrar/Cashier
Shannon Clinic
11.2016 - 12.2016
Front Desk Clerk/Housekeeper
Holiday Inn Express Hotel
03.2014 - 07.2014
Retail Assistant
Great Wolf Lodge Resort
01.2012 - 12.2012
Inbound Call Center Sales Representative
TRG Customer Solutions
08.2011 - 12.2011
Customer Service Representative Team Lead
Roses Department Store
07.2007 - 08.2011
Bachelor of Science - Administration of Criminal Justice
University of Phoenix
High School Diploma -
Tabb High School
Some College (No Degree) - Business Administration And Management
Thomas Nelson Community College
- Google Cybersecurity Certificate - August 2024
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