Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Costa

Mount Joy,PA

Summary

Dynamic RN Case Manager with extensive experience in end of life care, excelling in chronic illness management and patient care coordination. Proven track record of reducing hospital readmissions through effective case management and empathetic support. Skilled in cross-functional collaboration, developing comprehensive care plans, and fostering strong relationships with patients and families.

Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.

Overview

31
31
years of professional experience

Work History

RN Case Manager

Davita
04.2024 - Current
  • Assessed patient needs and developed individualized care strategies in collaboration with interdisciplinary teams.
  • Monitored patient progress, adjusting care plans based on evolving health conditions and feedback.
  • Educated patients and families about treatment options, promoting adherence to prescribed therapies.
  • Utilized electronic health record systems to document patient interactions and track care milestones efficiently.
  • Facilitated communication between healthcare providers, patients, and support services to optimize care delivery.
  • Conducted thorough evaluations of patients' medical histories to identify potential barriers to effective treatment.
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Boosted patient adherence to treatment plans through regular check-ins and motivational interviewing techniques.
  • Developed strong relationships with patients and their families, providing support and education on health management.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.

RN, Admission

Hospice and Community Care
01.2024 - Current
  • Collaborated with interdisciplinary teams to create and implement effective patient care plans.
  • Educated patients and families on health management, enhancing understanding of treatment options.
  • Conducted assessments to evaluate patient conditions, ensuring timely interventions and accurate documentation.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.

RN, Liaison and Admissions

Hospice of Santa Cruz
08.2018 - 12.2023

Review hospice referrals, discuss care options with patients and families, assess for eligibility for hospice based on Medicare guidelines.

Assist hospital case managers to ensure safe discharge of hospice patients

Provide education and coordination between hospice and community referral resources which includes physicians, hospital staff, health facilities and community based health programs

Customer service and timely follow up on patient, family or facility concerns.

Instructing new employees on admission process and eligibility criteria

Frequently provide ongoing education to facilities relating to hospice practices and symptom management for patients at end of life.

RN Case Manager, RN Supervisor/Team Leader

Hospice and Community Care
06.2004 - 05.2018

Assumed overall responsibility for hospice patients

Communication between physicians, staff members and agencies to coordinate care for patients

Assessed, planned, implemented, reevaluated and revised plan of care as need to meet patient and family needs

Assessed physical, psychological, spiritual and social issues

Provided direct patient care and education to caregivers

Effectively supervised 5 LPN's, 5 RN's and 3 CNA's

Responsible for organizing and directing care to meet patient, staff and family needs.

RN IICU

Lancaster General Hospital
09.2003 - 06.2004

Assessed need for, ordered, obtained and interpreted appropriate labs and tests

Patient care in post op setting

Adeptly handling aspects of treatment from medication to pain management

Primary care, assessment and evaluation of post op patients.

LPN

Lancaster General Hospital
01.1994 - 01.2002

Various positions throughout the hospital including Med-Surg, Rehab, Oncology and outpatient clinic

Education

No Degree -

Lancaster General School of Nursing
Lancaster, PA
06-2002

Skills

  • Chronic illness management
  • Comprehensive discharge process management
  • Cross-functional collaboration
  • Patient care coordination
  • In-home care oversight
  • Clinical utilization review
  • Patient evaluation
  • Medication oversight
  • End-of-life care
  • Client case management
  • Empathetic support
  • Cross-functional teamwork

Timeline

RN Case Manager

Davita
04.2024 - Current

RN, Admission

Hospice and Community Care
01.2024 - Current

RN, Liaison and Admissions

Hospice of Santa Cruz
08.2018 - 12.2023

RN Case Manager, RN Supervisor/Team Leader

Hospice and Community Care
06.2004 - 05.2018

RN IICU

Lancaster General Hospital
09.2003 - 06.2004

LPN

Lancaster General Hospital
01.1994 - 01.2002

No Degree -

Lancaster General School of Nursing