Beverly Curameng
Lancaster,CA
Summary
Diligent Inbound sales supervisor with over 7 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
10
10
years of professional experience
Work History
INBOUND SALES SUPERVISOR
Spectrum
Culver City, CA
12.2014 - 10.2019
- Assisted sales agents by listening in on customer calls and suggesting techniques to close sales.
- Addressed any escalated customer service issues quickly and efficiently while maintaining a positive attitude towards customers.
- Monitored daily sales performance and provided feedback to team members.
- Reviewed call center scripts regularly to ensure they accurately reflected the current product offerings or services available.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Delivered consistent one-on-one and group training sessions to help sales agents improve skills and selling techniques.
- Trained new hires on company policies, procedures, and best practices for inbound sales operations.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Route Manager
Uhaul Moving And Storage
Canyon Country, CA
07.2009 - 12.2011
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Provided support to other departments when needed.
- Followed up with customers after their rentals to ensure satisfaction and address any issues.
- Generated reports on rates, cancellations, and no-shows.
- Scheduled reservation requests and maintained accurate records of bookings.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Created incentives for drivers to maximize productivity and maintain high standards of service excellence.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting stagnant moving trucks.
- Managed maintenance and repair actions for team equipment and vehicles.
Education
Certificate - Medical Billing And Coding
California State University - Los Angeles
Los Angeles, CA12-2020
High School Diploma -
Lancaster High School
Lancaster, CA06-2007
Some College (No Degree) - Nursing Science
College of The Canyons
Valencia, CASkills
- Sales Enablement
- Brand Awareness
- Sales Presentations
- Sales Strategy Development
- Sales Coaching
- Deal Closing
- Goal-Oriented
- Performance Tracking
- Performance Evaluation
- Staff Management
- Business Administration
- Performance Management
- Employee Coaching
- Product and Service Sales
- Staffing and Scheduling
- Sales Support
- Customer Retention
- Staff training and development
- Sales and marketing
- Staffing and scheduling
- Dependable and Responsible
- MS Office
- Attention to Detail
- Complaint resolution
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
INBOUND SALES SUPERVISOR
Spectrum
12.2014 - 10.2019
Route Manager
Uhaul Moving And Storage
07.2009 - 12.2011
Certificate - Medical Billing And Coding
California State University - Los Angeles
High School Diploma -
Lancaster High School
Some College (No Degree) - Nursing Science
College of The Canyons