Beverly DeBenedetto
Trevor,WI
Overview
27
27
years of professional experience
Work History
Patient Care Coordinator
Greenwood Dental Care
03.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Office Manager
Partners for Dental Health
02.1998 - 03.2024
- Oversaw all administrative functions, including scheduling appointments, managing patient records, and handling billing and insurance claims
- Implemented efficient office protocols and procedures, resulting in improved workflow and increased patient satisfaction
- Led a team, providing guidance, training, and performance evaluations
- Developed and implemented training programs for new office staff, ensuring smooth onboarding and consistent adherence to office procedures and protocols
- Collaborated with dentists and other healthcare professionals to optimize patient care and office efficiency
- Resolved patient inquiries and concerns promptly and courteously, maintaining a high level of customer satisfaction
- Maintained compliance with healthcare regulations and standards, ensuring a safe and professional environment for patients and staff
- Acted as a liaison between the dental office and external stakeholders, including insurance companies, and suppliers, to facilitate communication and resolve issues effectively.
Skills
- Proficient in office management software, including Microsoft Office Suite, Quicken, Tracker
- Strong organizational skills with attention to detail and accuracy
- Excellent communication and interpersonal skills, both verbal and written
- Proven leadership abilities, with a track record of motivating and guiding teams to achieve goals
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of medical/dental terminology and procedures
- Adaptable and quick to learn new processes and technologies
Timeline
Patient Care Coordinator
Greenwood Dental Care
03.2024 - Current
Office Manager
Partners for Dental Health
02.1998 - 03.2024
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