Summary
Overview
Work History
Skills
Timeline
Generic

Beverly Doherty

Myrtle Beach,SC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

32
32
years of professional experience

Work History

Sales Support Representative

FVI
11.2022 - Current
  • Boosted sales performance by providing timely and accurate information to clients.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Streamlined order processing procedures for increased efficiency and accuracy.
  • Collaborated with sales team to develop targeted strategies, increasing overall revenue.
  • Negotiated contract terms with vendors, securing favorable pricing options for the company''s products or services.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Achieved or exceeded company-defined sales quotas.

CS Supervisor /National Account Lead

FVI
07.2007 - 11.2022
  • Increased client satisfaction by developing and implementing tailored account strategies for national accounts.
  • Enhanced revenue growth through negotiating and securing long-term contracts with key clients.
  • Collaborated with cross-functional teams to develop innovative solutions, meeting unique customer needs.
  • Streamlined communication channels, resulting in improved internal collaboration and more effective problemsolving.
  • Delivered top-notch customer service by addressing inquiries and resolving issues in a timely manner.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Resolved complex problems to positively impact sales and business direction.
  • Managed accounts to retain existing relationships and grow share of business.
  • Enhanced team performance by implementing comprehensive training programs for new and existing employees.

Customer Service Representative

FVI
06.2005 - 07.2007
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Coordinator-Parts Expediotr

Jordans Furniture
01.1998 - 05.2005
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Investigator

FDIC
01.1992 - 02.1998
  • Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
  • Enhanced department efficiency with streamlined processes for evidence collection and documentation.
  • Increased conviction rates by collaborating closely with prosecutors to build strong cases.
  • Conducted comprehensive background checks, contributing to informed hiring decisions and improved workplace safety.
  • Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Documented findings and prepared detailed reports.

Skills

  • Performance Tracking
  • Sales strategy development
  • Salesforce proficiency
  • Technical aptitude
  • Strong negotiation
  • Goal-oriented mindset
  • Complaint resolution

Timeline

Sales Support Representative

FVI
11.2022 - Current

CS Supervisor /National Account Lead

FVI
07.2007 - 11.2022

Customer Service Representative

FVI
06.2005 - 07.2007

Customer Service Coordinator-Parts Expediotr

Jordans Furniture
01.1998 - 05.2005

Investigator

FDIC
01.1992 - 02.1998

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Beverly Doherty