Summary
Overview
Work History
Education
Skills
Organization
Timeline
Generic

Beverly Doughty

Boston,MA

Summary

As a seasoned Hotel Concierge at The Lenox Hotel, Back Bay, I have been providing exceptional guest service & making unforgettable memories for over nine years. I am also the former Director of Membership & Chief Financial Officer of Greater Boston Concierge Association, where I contributed to the growth and development of the local hospitality industry. My experience as a Revenue Manager at Kendall Hotel further enhanced my understanding of hotel operations and revenue management strategies. I am passionate about delivering memorable experiences for guests and fostering strong relationships within the hospitality community.. Boston is truly a special city, Home for now 18+ years./

Overview

12
12
years of professional experience

Work History

Hotel Concierge

Lenox Hotel
Boston , MA
09.2015 - Current
  • ·Delivered personalized and memorable guest experiences by anticipating needs and providing tailored recommendations, ensuring an exceptional stay.
  • ·Established and maintained strong relationships with guests and colleagues to enhance service quality and foster guest loyalty.
  • ·Proactively conducted pre-arrival outreach via email and phone to assist with reservations, transportation, tours, and special occasion planning.
  • Maintained in-depth knowledge of local events, attractions, dining, and cultural activities to offer accurate, high-value recommendations.
  • ·Cultivated a trusted network of restaurants, entertainment venues, transportation providers, and personal services to accommodate a wide range of guest requests.
  • ·Assisted guests with front desk services, including check-ins, check-outs, and resolving concerns, ensuring a seamless and stress-free experience.
  • Provided exceptional problem-solving and customer service, addressing guest inquiries and special requests with professionalism, discretion, and efficiency.
  • Authored engaging blog content for the hotel website, highlighting local attractions, events, dining, and cultural experiences to enhance guest engagement, and provide valuable travel insights.

Revenue Manager

The Kendall Hotel
Cambridge , MA
08.2013 - 09.2015
  • Revenue Manager of a family-owned hotel of a former rehouse in Cambridge, Massachusetts, equipped with 73 rooms. -
  • Personalized Revenue Strategy: Develop pricing and revenue strategies that align with the hotel's unique brand, guest demographics, and seasonal demand.
  • - Direct Booking Optimization: Focus on increasing direct reservations through the hotel website, social media, and local partnerships to reduce reliance on third-party platforms.
  • - Budgeting & Forecasting: Create accurate revenue forecasts and budgets, ensuring financial sustainability and profitability while maintaining affordability for guests. - Channel & OTA Management: Maintain strong relationships with OTAs (e.g., Booking.com, Expedia), while prioritizing commission-free direct bookings.
  • Collaboration with Ownership and Staff: Work closely with hotel owners and staff to align pricing strategies with operational capacity and service standards. - Community & Local Business Partnerships: Leverage partnerships with local attractions, restaurants, and tour operators to create exclusive packages and enhance the guest experience. -

Education

Some College (No Degree) - Business

Lane Community College
Eugene, OR

Skills

  • Excellent communication skills
  • Strong customer service orientation
  • Proficient in local knowledge and attractions
  • Ability to multitask effectively
  • Easily Adaptable
  • Analytical Skills
  • Team Spirit

Organization

  • Greater Boston Concierge Association The Greater Boston Concierge Association began in 1990 and is comprised of both Concierge and Affiliate members from the local hospitality community. Our members are held to the highest level of professionalism as we seek to provide quality service to our visitors and guests from around the world.
  • Member 2014-Present
  • Director of Membership 2019-2021,
  • Chief Financial Officer 2024-2025 ·

Timeline

Hotel Concierge

Lenox Hotel
09.2015 - Current

Revenue Manager

The Kendall Hotel
08.2013 - 09.2015

Some College (No Degree) - Business

Lane Community College

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Beverly Doughty