Beverly Dumke
Bennington,NE
Summary
Diligent Senior Business Systems Analyst with strong experience handling multiple projects and managing information systems. Excellent organizational, interpersonal, and execution abilities with exceptional skills.
Overview
34
34
years of professional experience
Work History
Director/Senior Business Analyst
First Data Resources LLC
07.1997 - Current
- Serve as primary relationship contact and liaison between Fiserv and Credit Card Networks
• Responsible for network day to day issue management and escalation as related to compliance with credit card networks.
• Includes defining/eliciting project requirements based on network technical specifications and system demands, partnering with technical support team to drive vision and leading Quality Analyst to effectively test new and existing system functionality.
• Utilize analytical skills to effectively resolve client, credit card network or internal issues stemming from compliance with credit card network rules, policies and products.
• Responsible for timely delivery of projects to client and internal organizations
• Consulted with internal personnel to develop information systems strategies, tailoring technology purchasing, and installation roadmaps to meet users' unique needs.
• Translated technical concepts and information into terms parties could easily comprehend.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Coordinated deployments of new system functionality, feature updates and fixes.
• Streamlined processes technical review processes to improve efficiency and audit by
Team Liaison Manager and Representative
First Data Resources, LLC.
06.1997 - 07.2024
- Managed a staff of 12 who were responsible for resolving client issues for Settlement and Dispute products/processing
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Responsible for performing analysis and troubleshooting for client inquiries related to Payment Network Chargebacks, Settlement and Retrieval as well as Monetary Processing products
Branch Manager
FirsTier Bank, N.A./US Bank
08.1990 - 06.1997
- Serve as primary relationship contact and liaison between Fiserv and Credit Card Networks
• Responsible for network day to day issue management and escalation as related to compliance with credit card networks.
• Includes defining/eliciting project requirements based on network technical specifications and system demands, partnering with technical support team to drive vision and leading Quality Analyst to effectively test new and existing system functionality.
• Utilize analytical skills to effectively resolve client, credit card network or internal issues stemming from compliance with credit card network rules, policies and products.
• Responsible for timely delivery of projects to client and internal organizations
• Consulted with internal personnel to develop information systems strategies, tailoring technology purchasing, and installation roadmaps to meet users' unique needs.
• Translated technical concepts and information into terms parties could easily comprehend.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Coordinated deployments of new system functionality, feature updates and fixes.
• Streamlined processes technical review processes to improve efficiency and audit by 20%.
Education
B.A. - Political Science
University of Nebraska
Skills
- Relationship Management
- Technical Understanding
- Meeting Facilitation
- Team Motivation
- Stakeholder Management
- Teamwork and Collaboration
- Requirements Design and Deploymnet
- Solutions Development
- Understanding of business functions
- Business process re-engineering
- Business requirements gathering
- Knowledge of business
- Business initiatives proficiency
- Strategic Business Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Director/Senior Business Analyst
First Data Resources LLC
07.1997 - Current
Team Liaison Manager and Representative
First Data Resources, LLC.
06.1997 - 07.2024
Branch Manager
FirsTier Bank, N.A./US Bank
08.1990 - 06.1997
B.A. - Political Science
University of Nebraska
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