Beverly Eason
Bridgeville,DE
Summary
Dynamic banking professional with extensive experience at Burke & Herbert Bank, excelling in branch operations and cash handling. Proven track record in enhancing customer satisfaction through effective needs assessment and electronic funds transfer management. Recognized for accuracy in transactions and fostering strong client relationships, ensuring compliance and operational excellence.
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Universal Banker
Burke & Herbert Bank
10.2017 - Current
- Assisted customers with account inquiries and transaction processing.
- Supported daily operations by accurately managing cash transactions and balancing cash drawers.
- Maintain cash vault and coin vault.
- Open new accounts
- Order debit cards and checks
- Balance ITM ( Interactive Teller Machine) weekly
- Wire transfers
- Order currency
Pharmacy Technician
Walmart Pharmacy
09.2012 - 04.2017
- Managed prescription processing and dispensing to ensure accuracy and compliance with regulations.
- Maintained inventory levels, monitored expiration dates, and ordered stock as needed.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Head Teller
Bank of Delmarva
08.2008 - 08.2012
- Supervised daily cash operations, ensuring accuracy and compliance with bank policies
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Conducted regular audits of cash drawers, identifying discrepancies and resolving issues promptly.
Bank Customer Service Representative
Easton Bank & Trust
10.2000 - 01.2008
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular account maintenance to ensure accuracy and customer satisfaction.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Processed transactions accurately, maintaining high levels of efficiency during peak hours.
- Educated customers on banking products, enhancing their understanding and usage of services offered.
Education
High School Diploma -
McDonough High School
Pomfret, MD06.1981
Certificate - Clinical Medical Assistant
Sussex Technical School
Georgetown, DE01.2012
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
Certification
Pharmancy Technician licensed in 2013-2014
Timeline
Universal Banker
Burke & Herbert Bank
10.2017 - Current
Pharmacy Technician
Walmart Pharmacy
09.2012 - 04.2017
Head Teller
Bank of Delmarva
08.2008 - 08.2012
Bank Customer Service Representative
Easton Bank & Trust
10.2000 - 01.2008
Certificate - Clinical Medical Assistant
Sussex Technical School
High School Diploma -
McDonough High School