Beverly Esquivel
Ellsworth,ME
Summary
Proven in enhancing guest experiences through meticulous housekeeping and exceptional customer service at Airbnb, I excel in teamwork and cleaning, significantly boosting satisfaction and repeat business.
Skilled in food garnishing and efficient time management, I adeptly balance multiple tasks, fostering a welcoming environment and driving sales.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
my goal is to be the best server possible by providing excellent and efficient service to all of our costumers . i want to ensure that each guest has a positive experience and leaves satisfied with their visit , by delivering prompt and attentive service. i aim to contribute to the overall success of the business and help build a strong reputation and positive reviews, i am dedicated to going above and beyond to exceed costumers expectation and make lasting impression.
Overview
11
11
years of professional experience
Work History
Housekeeper
Airbnb
03.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Food and Beverage Server
Josie Cafe
03.2021 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in menu planning and development, leading to increased sales and customer satisfaction.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Animal Care Technician
Jackson Laboratory
03.2018 - 03.2021
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
Slot Cashier
Green Valley Grocery
01.2013 - 01.2017
- Supported team members during peak hours by cross-training in other cashier-related roles, enhancing overall efficiency and productivity.
- Ensured compliance with all company policies and procedures, as well as local and federal gaming regulations.
- Contributed to a positive work culture by fostering effective communication and collaboration among colleagues and supervisors.
- Promoted responsible gambling practices with discreet interventions when necessary, fostering a safe environment for all guests.
Education
Associate of Applied Science - Medical Transcription
Lyceum of Subic Bay
Subic Bay Philippines06.2007
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- good in time management strategy help to organize and priority task and consume more sales and costumers
- good in entertain and helps costumers to become satisfaction due on the middle of situation and become regular costumer
- good service and fast and makes costumers comfortable
- im creative and good garnishing food /cocktail drinks with good taste,
- all around tasking im always interesting to learn
- Hospitality background
Accomplishments
1. Building strong relationships with customers who request you as their server and trust you to make their drinks to their liking.
2. Successfully handling a high volume of customers on your own, providing excellent and efficient service that ensures customer satisfaction.
3. Creating a welcoming and enjoyable atmosphere for customers, making them feel comfortable, entertained, and happy during their visit.
4. Going above and beyond to exceed customer expectations, resulting in increased tips and repeat business for the establishment.
5. Contributing to the success of the business by attracting and retaining customers through your exceptional customer service skills and dedication to your job.
Timeline
Housekeeper
Airbnb
03.2021 - Current
Food and Beverage Server
Josie Cafe
03.2021 - Current
Animal Care Technician
Jackson Laboratory
03.2018 - 03.2021
Slot Cashier
Green Valley Grocery
01.2013 - 01.2017
Associate of Applied Science - Medical Transcription
Lyceum of Subic Bay
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